Creating a Support Package
You can create a support package to provide to the Fortinet technical support team for troubleshooting. Creating a support package backs up your database, but clears all sensitive username and password fields.
To create a support package:
- Go to Help > Create Support Package. The Create Support Package dialog box displays.
- In the Password box, type your administrative password.
- In the Confirm Password box, type your password again.
- Click Create Support Package.