Fortinet Document Library

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Table of Contents

EMS Administration Guide

Creating a Support Package

You can create a support package to provide to the Fortinet technical support team for troubleshooting. Creating a support package backs up your database, but clears all sensitive username and password fields.

  1. Go to Help > Create Support Package. The Create Support Package dialog box displays.
  2. In the Password box, type your administrative password.
  3. In the Confirm Password box, type your password again.
  4. Click Create Support Package.

Creating a Support Package

You can create a support package to provide to the Fortinet technical support team for troubleshooting. Creating a support package backs up your database, but clears all sensitive username and password fields.

  1. Go to Help > Create Support Package. The Create Support Package dialog box displays.
  2. In the Password box, type your administrative password.
  3. In the Confirm Password box, type your password again.
  4. Click Create Support Package.