Examples of blocked network access
The following table provides examples of when endpoints are blocked from accessing the network and how you can regain access.
|
Symptom |
Cause of blocked access |
Solution |
|---|---|---|
|
No network access and no FortiClient software installed |
FortiClient is not installed and FortiClient Telemetry is not connected. |
FortiGate displays a portal in a web browser and the portal includes a link to the FortiClient installer. Download and install FortiClient software and connect FortiClient Telemetry to FortiGate. See Connecting FortiClient Telemetry after installation |
|
No network access and a Not Participating status on the Compliance tab in FortiClient |
FortiClient Telemetry is not connected |
In FortiClient, connect FortiClient Telemetry to FortiGate. See Connecting FortiClient Telemetry manually. |
|
No network access and Not Compliant status on the Compliance tab in FortiClient |
Endpoint software or FortiClient configuration does not meet compliance rules. |
View unmet compliance rules and configure FortiClient to meet them. In some cases, you may need to contact your system administrator for help. See Viewing unmet compliance rules. |
|
The Vulnerability Scan tab shows detected vulnerabilities |
Fix detected vulnerabilities. See Automatically fixing detected vulnerabilities. You may also need to manually fix detected vulnerabilities. See Manually fixing detected vulnerabilities. |
|
|
No network access and Compliant status on the Compliance tab in FortiClient |
FortiGate is configured to warn endpoint users about network access and you have not clicked the I Agree button. |
Click the I Agree button in the web portal browser displayed by FortiGate. See Fixing non compliance (warning). |