Fortinet Document Library

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Table of Contents

Administration Guide

Examples of blocked network access

The following table provides examples of when endpoints are blocked from accessing the network and how you can regain access.

Symptom

Cause of blocked access

Solution

No network access and no FortiClient software installed

FortiClient is not installed and FortiClient Telemetry is not connected.

FortiGate displays a portal in a web browser and the portal includes a link to the FortiClient installer. Download and install FortiClient software and connect FortiClient Telemetry to FortiGate. See Connecting FortiClient Telemetry after installation

No network access and a Not Participating status on the Compliance tab in FortiClient

FortiClient Telemetry is not connected

In FortiClient, connect FortiClient Telemetry to FortiGate. See Connecting FortiClient Telemetry manually.

No network access and Not Compliant status on the Compliance tab in FortiClient

Endpoint software or FortiClient configuration does not meet compliance rules.

View unmet compliance rules and configure FortiClient to meet them. In some cases, you may need to contact your system administrator for help. See Viewing unmet compliance rules.

The Vulnerability Scan tab shows detected vulnerabilities

Fix detected vulnerabilities. See Automatically fixing detected vulnerabilities. You may also need to manually fix detected vulnerabilities. See Manually fixing detected vulnerabilities.

No network access and Compliant status on the Compliance tab in FortiClient

FortiGate is configured to warn endpoint users about network access and you have not clicked the I Agree button.

Click the I Agree button in the web portal browser displayed by FortiGate. See Fixing non compliance (warning).

Examples of blocked network access

The following table provides examples of when endpoints are blocked from accessing the network and how you can regain access.

Symptom

Cause of blocked access

Solution

No network access and no FortiClient software installed

FortiClient is not installed and FortiClient Telemetry is not connected.

FortiGate displays a portal in a web browser and the portal includes a link to the FortiClient installer. Download and install FortiClient software and connect FortiClient Telemetry to FortiGate. See Connecting FortiClient Telemetry after installation

No network access and a Not Participating status on the Compliance tab in FortiClient

FortiClient Telemetry is not connected

In FortiClient, connect FortiClient Telemetry to FortiGate. See Connecting FortiClient Telemetry manually.

No network access and Not Compliant status on the Compliance tab in FortiClient

Endpoint software or FortiClient configuration does not meet compliance rules.

View unmet compliance rules and configure FortiClient to meet them. In some cases, you may need to contact your system administrator for help. See Viewing unmet compliance rules.

The Vulnerability Scan tab shows detected vulnerabilities

Fix detected vulnerabilities. See Automatically fixing detected vulnerabilities. You may also need to manually fix detected vulnerabilities. See Manually fixing detected vulnerabilities.

No network access and Compliant status on the Compliance tab in FortiClient

FortiGate is configured to warn endpoint users about network access and you have not clicked the I Agree button.

Click the I Agree button in the web portal browser displayed by FortiGate. See Fixing non compliance (warning).