Fortinet Document Library

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Table of Contents

Administration Guide

Diagnostic Tool

You can access the FortiClient Diagnostic Tool from FortiClient. Go to About.

On FortiClient (Windows), you can also access the Diagnostic Tool from the Start menu.

You can use the FortiClient Diagnostic Tool to generate a debug report, then provide the debug report to the FortiClient team to help with troubleshooting. For example, if you are working with customer support on a problem, you can generate a debug report and email the report to customer support to help with troubleshooting.

If experiencing slow performance or abnormally high CPU usage with FortiClient, it is recommended to enable then disable Application Firewall, then AV. This may solve the issue without need for further troubleshooting.

The FortiClient Diagnostic Tool does not record sensitive information. It contains information about the endpoint such as:

  • Windows operating system version
  • Windows software updates
  • Names and versions of installed software
  • Names and versions of installed drivers
  • FortiClient configuration
  • FortiClient logs

Before sending the package created by FortiClient Diagnostic Tool, you can open and read the package.

To generate debug reports:
  1. Go to About.

  2. Click the Diagnostic Tool button in the top right corner. The FortiClient Diagnostic Tool dialog box displays.

  3. Click Run Tool.

    A window displays the provides status information.

  4. (Optional) When prompted, launch and disconnect the VPN tunnels for which you want to collect information.

    A Diagnostic_Result file is created and displays in a folder on the endpoint. The default folder location is C:\Users <user name>\AppData\Local\Temp\.

  5. Click Close.

Diagnostic Tool

You can access the FortiClient Diagnostic Tool from FortiClient. Go to About.

On FortiClient (Windows), you can also access the Diagnostic Tool from the Start menu.

You can use the FortiClient Diagnostic Tool to generate a debug report, then provide the debug report to the FortiClient team to help with troubleshooting. For example, if you are working with customer support on a problem, you can generate a debug report and email the report to customer support to help with troubleshooting.

If experiencing slow performance or abnormally high CPU usage with FortiClient, it is recommended to enable then disable Application Firewall, then AV. This may solve the issue without need for further troubleshooting.

The FortiClient Diagnostic Tool does not record sensitive information. It contains information about the endpoint such as:

  • Windows operating system version
  • Windows software updates
  • Names and versions of installed software
  • Names and versions of installed drivers
  • FortiClient configuration
  • FortiClient logs

Before sending the package created by FortiClient Diagnostic Tool, you can open and read the package.

To generate debug reports:
  1. Go to About.

  2. Click the Diagnostic Tool button in the top right corner. The FortiClient Diagnostic Tool dialog box displays.

  3. Click Run Tool.

    A window displays the provides status information.

  4. (Optional) When prompted, launch and disconnect the VPN tunnels for which you want to collect information.

    A Diagnostic_Result file is created and displays in a folder on the endpoint. The default folder location is C:\Users <user name>\AppData\Local\Temp\.

  5. Click Close.