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How FortiClient Telemetry connects to IP addresses

When initially installing FortiClient on an endpoint, FortiClient registers to the EMS server that created the deployment package. FortiClient also registers to a FortiGate using the Telemetry gateway list configured in the installer, if present.

After the FortiClient endpoint reboots, rejoins the network, or encounters a network change, FortiClient uses the following methods in the following order to locate FortiGate or EMS for Telemetry connection:

  • Manually entering the IP address, which means that the endpoint user enters the EMS IP address into FortiClient.
  • Telemetry gateway IP list:

    FortiClient Telemetry searches for IP addresses in its subnet in the gateway IP list. It connects to the FortiGate in the list that is also in the same subnet as the host system.

    If FortiClient cannot find any FortiGates in its subnet, it will attempt to connect to the first reachable FortiGate in the list, starting from the top. The order of the list is maintained as it was configured in the gateway IP list.

  • Remembered gateway IP list. You can configure FortiClient to remember gateway IP addresses when you connect Telemetry to EMS. Later FortiClient can use the remembered IP addresses to automatically connect Telemetry to EMS.

How FortiClient Telemetry connects to IP addresses

When initially installing FortiClient on an endpoint, FortiClient registers to the EMS server that created the deployment package. FortiClient also registers to a FortiGate using the Telemetry gateway list configured in the installer, if present.

After the FortiClient endpoint reboots, rejoins the network, or encounters a network change, FortiClient uses the following methods in the following order to locate FortiGate or EMS for Telemetry connection:

  • Manually entering the IP address, which means that the endpoint user enters the EMS IP address into FortiClient.
  • Telemetry gateway IP list:

    FortiClient Telemetry searches for IP addresses in its subnet in the gateway IP list. It connects to the FortiGate in the list that is also in the same subnet as the host system.

    If FortiClient cannot find any FortiGates in its subnet, it will attempt to connect to the first reachable FortiGate in the list, starting from the top. The order of the list is maintained as it was configured in the gateway IP list.

  • Remembered gateway IP list. You can configure FortiClient to remember gateway IP addresses when you connect Telemetry to EMS. Later FortiClient can use the remembered IP addresses to automatically connect Telemetry to EMS.