Fortinet Document Library

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Table of Contents

EMS Administration Guide

Creating a support package

You can create a support package to provide to the Fortinet technical support team for troubleshooting. Creating a support package backs up your database but clears all sensitive username and password fields.

To create a support package:
  1. Go to Help > Create Support Package.
  2. In the Password field, enter a password that conforms to the displayed rules. The Fortinet technical support team needs this password to access the support package.
  3. In the Confirm Password field, enter the password again.
  4. Click Create.

Creating a support package

You can create a support package to provide to the Fortinet technical support team for troubleshooting. Creating a support package backs up your database but clears all sensitive username and password fields.

To create a support package:
  1. Go to Help > Create Support Package.
  2. In the Password field, enter a password that conforms to the displayed rules. The Fortinet technical support team needs this password to access the support package.
  3. In the Confirm Password field, enter the password again.
  4. Click Create.