Fortinet Document Library

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Table of Contents

Known issues

The following issues have been identified in FortiClient (Windows) 6.2.1. For inquiries about a particular bug or to report a bug, contact Customer Service & Support.

Endpoint Control

Bug ID

Description

550165

EMS is missing Cloud Malware Protection feature state.

551878 FortiClient registration state stays in syncing state forever if EMS is not reachable.
552101 EMS reports endpoint notified state after EMS deploys FortiClient successfully.
559308 FortiClient does not register to new FortiGate when EMS changes or updates its gateway list.
564681 EMS sometimes fails to deploy to endpoints.
565172 FortiClient (Windows) fails to push updated avatar to EMS.
568381 FortiClient (Windows) fails to update vulnerabilities to EMS without starting new VCM scan.

Malware Protection

Bug ID

Description

535604 AntiExploit causes application to crash without block message.
541953 FortiClient gives an error if restoring configuration when third party AV is installed.
550154 FortiClient fails to show Malware Protection tab when installer does not contain AV feature.
553361 Cloud-based threat detection event should display on AntiVirus Events tab.
563663 FortiClient AV cannot quarantine files on Remote Desktop Session host. 0 0 0 0 0
567993 FortiClient AV scan for removable media stops prematurely.

Sandbox

Bug ID

Description

548919 FortiSandbox does not scan attachments opened from inside Outlook 2016.

Web Filter

Bug ID

Description

547614

Chrome plugin does not use customized warning page.

550021

Web Filter plugin blocks URL accessed in incognito mode when Web Filter is disabled.

551227

Proceed button on warning page does not work.

567677 FortiClient (Windows) blocks rated websites as unrated URLs.

Application Firewall

Bug ID

Description

564595 Application Firewall does not block BitTorent peer-to-peer traffic

Remote Access

Bug ID

Description

537299 FortiClient (Windows) does not use correct SSL VPN split DNS server.
538024 FortiClient (Windows) loses DNS settings after disconnecting IPsec VPN.
546487 IPsec VPN IKEv2 error after disconnecting from and reconnecting to network.
547456

FortiClient (Windows) GUI does not display bytes sent and received when connecting from FortiTray.

549011 After renewing the saved LDAP user password, GUI does not show correct tunnel if connected from FortiTray.
549122 IPv6 tunnel requiring certificate fails to make VPN connection with new PIN.
550601 Resiliency ping-based method does not work properly.
551754

FortiClient reports VPN connection failed error when switching between offnet and onnet networks.

563083 When registered to EMS, IPsec new PIN/next token mode does not work properly.
565449 SSL VPN resilience does not try the last remote gateway.
566012 When a proxy server is in the middle, an SSL VPN tunnel that requires a machine certificate can bypass it.
566698 For always-up with FortiToken 2FA, GUI does not auto-popup for token code when network is down then up.
567908 Username is empty on GUI after VPN is up.

Install and upgrade

Bug ID

Description

543034

EMS-deployed FortiClient fails to show message on active logged-on user when multiple users are logged on.

Other

Bug ID

Description

540455 FortiClient System Tray Controller causes high memory and CPU usage
547731 FortiClient does not warn the user about third party RTP when enabling FortiClient (Windows) RTP via the GUI.
549289 User details reset after new FortiClient deployment.
557410 High memory usage for fcappdb on Windows Servers.
568328 FortiClient crashes and stops AV updates.
568767 FortiClient reports to FortiAnalyzer that endpoint quarantine and endpoint control states change every two minutes.

Known issues

The following issues have been identified in FortiClient (Windows) 6.2.1. For inquiries about a particular bug or to report a bug, contact Customer Service & Support.

Endpoint Control

Bug ID

Description

550165

EMS is missing Cloud Malware Protection feature state.

551878 FortiClient registration state stays in syncing state forever if EMS is not reachable.
552101 EMS reports endpoint notified state after EMS deploys FortiClient successfully.
559308 FortiClient does not register to new FortiGate when EMS changes or updates its gateway list.
564681 EMS sometimes fails to deploy to endpoints.
565172 FortiClient (Windows) fails to push updated avatar to EMS.
568381 FortiClient (Windows) fails to update vulnerabilities to EMS without starting new VCM scan.

Malware Protection

Bug ID

Description

535604 AntiExploit causes application to crash without block message.
541953 FortiClient gives an error if restoring configuration when third party AV is installed.
550154 FortiClient fails to show Malware Protection tab when installer does not contain AV feature.
553361 Cloud-based threat detection event should display on AntiVirus Events tab.
563663 FortiClient AV cannot quarantine files on Remote Desktop Session host. 0 0 0 0 0
567993 FortiClient AV scan for removable media stops prematurely.

Sandbox

Bug ID

Description

548919 FortiSandbox does not scan attachments opened from inside Outlook 2016.

Web Filter

Bug ID

Description

547614

Chrome plugin does not use customized warning page.

550021

Web Filter plugin blocks URL accessed in incognito mode when Web Filter is disabled.

551227

Proceed button on warning page does not work.

567677 FortiClient (Windows) blocks rated websites as unrated URLs.

Application Firewall

Bug ID

Description

564595 Application Firewall does not block BitTorent peer-to-peer traffic

Remote Access

Bug ID

Description

537299 FortiClient (Windows) does not use correct SSL VPN split DNS server.
538024 FortiClient (Windows) loses DNS settings after disconnecting IPsec VPN.
546487 IPsec VPN IKEv2 error after disconnecting from and reconnecting to network.
547456

FortiClient (Windows) GUI does not display bytes sent and received when connecting from FortiTray.

549011 After renewing the saved LDAP user password, GUI does not show correct tunnel if connected from FortiTray.
549122 IPv6 tunnel requiring certificate fails to make VPN connection with new PIN.
550601 Resiliency ping-based method does not work properly.
551754

FortiClient reports VPN connection failed error when switching between offnet and onnet networks.

563083 When registered to EMS, IPsec new PIN/next token mode does not work properly.
565449 SSL VPN resilience does not try the last remote gateway.
566012 When a proxy server is in the middle, an SSL VPN tunnel that requires a machine certificate can bypass it.
566698 For always-up with FortiToken 2FA, GUI does not auto-popup for token code when network is down then up.
567908 Username is empty on GUI after VPN is up.

Install and upgrade

Bug ID

Description

543034

EMS-deployed FortiClient fails to show message on active logged-on user when multiple users are logged on.

Other

Bug ID

Description

540455 FortiClient System Tray Controller causes high memory and CPU usage
547731 FortiClient does not warn the user about third party RTP when enabling FortiClient (Windows) RTP via the GUI.
549289 User details reset after new FortiClient deployment.
557410 High memory usage for fcappdb on Windows Servers.
568328 FortiClient crashes and stops AV updates.
568767 FortiClient reports to FortiAnalyzer that endpoint quarantine and endpoint control states change every two minutes.