Fortinet Document Library

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Table of Contents

Known issues

The following issues have been identified in FortiClient (Windows) 6.2.2. For inquiries about a particular bug or to report a bug, contact Customer Service & Support.

Avatar

Bug ID Description
586684 FortiClient does not send avatar to FortiAnalyzer.

Endpoint control

Bug ID Description
529794 EMS and manual upgrade of FortiGate registration statuses differ.
566039 Alert user that FortiClient license is expiring because EMS server is unreachable.
578065 Host tag rule Exploit Guard does not work.
582302 FortiClient cannot get signature from FortiManager using HTTPS because certificate check failed.

587689

All FortiClient processes still run after EMS deploys new FortiClient.

GUI

Bug ID

Description

532412 FortiClient malware protection dashboard still displays USB setting when EMS has disabled AV.
568816 GUI becomes blank after VPN is up for a while.

Install and upgrade

Bug ID

Description

570862 FortiClient VPN does not uninstall from AD endpoint after EMS deploys new version of FortiClient.

Malware Protection

Bug ID

Description

525034 FortiClient does not do AV scan on next startup if off during scheduled scan time.
535604 AntiExploit causes application crashes without blocking message.
554026 Fixing AntiExploitEngine false positives.
577642 FortiClient Windows removable media access feature does not block iOS (mobile devices).

587229

Exclude Files from Trusted Sources fails to work for cloud-based malware detection.

586444

FortiClient cloud-based malware protection fails to update threats detected statistics.

Remote Access

Bug ID

Description

452476 FortiClient registers all interfaces' IP addresses to the DNS server when SSL VPN tunnel is up.
504291 FortiClient with IPv6-only configuration fails to connect with remote IKE2 IPv6 IPsec tunnel.
537299 FortiClient Windows does not use correct SSL VPN split DNS server.
538024 FortiClient (Windows) loses DNS settings after disconnecting IPsec VPN.
551754 VPN connection failed error displays when switching between offnet and onnet networks.
569461 FortiClient fails to connect the IPsec VPN tunnel if using FortiToken 2FA.
571989 FortiClient display issues when connecting to the VPN tunnel.
571992 FortiClient cannot connect to the VPN tunnel with Save username.
578168 FortiClient (Windows) cannot connect to VPN tunnel or dismiss the page when save password/always-up/auto-connect is enabled.
581149 VPN client did not learn all routes specified in SSL portal with split tunnel or SSL VPN IPv4 policies (pushing approx 1000 routes).
583921 SSL VPN autoconnect does not work reliably.
584953 Split tunnel does not work when manual IP address is chosen.

587910

When FortiClient establishes IPsec/SSL VPN tunnel with FortiGate, it cannot get the FortiGate's tunnel interface as gateway via FortiTelemetry.

588287

FortiClient provide SHA1 cipher only for SSL VPN.

588760

Inappropriate message before FortiGate local user password expires.

Sandbox

Bug ID

Description

576613

FortiClient should use the timezone value from EMS profile to query cloud server list.

584965

FortiClient Sandbox fails to apply new sandbox detection level after EMS updates sandbox detection level.

584969

FortiClient Sandbox fails to detect office files directly opened in Web Outlook mail.

Vulnerability Scan

Bug ID

Description

510597

FortiClient fails to patch OS vulnerabilities on Windows 10 x64 platform when a Windows update is outstanding.

525603

FortiClient reports the same vulnerabilities after EMS triggers patching of all high and critical vulnerabilities.

537016

Vulnerability Scan does not always scan on next startup if off during scheduled scan time.

548614

FortiClient VCM logs have no limit and consume a lot of disk space.

Web Filter

Bug ID Description
510462 FortiClient does not show correct block message for Unknown category.
579458 On Dell XPS 15 7590, laptop throughput goes down when FortiClient is installed.
584947 Web Filter plugin for Chrome browser fails to show customized block page for blacklisted URL.

Other

Bug ID

Description

534383 FortiClient Settings page fails to preserve Disable Fortiproxy setting after switching FortiClient tabs.
566084 FortiClient downloads all signature updates after fresh install without registering to EMS to receive a valid license.
571597 GPO update fails due to FortiClient FortiShield blocking the modification of a registry key.
578532 FortiClient has no event log when FortiGuard server sfctwf.fortinet.net is not reachable.
579772 FortiClient cannot get signature from FortiManager using HTTPS due to failed certificate check.
585107 FortiClient will not trust certificate trusted by Windows.

587789

CEF standard violation.

087179

No log for removable device control.

Known issues

The following issues have been identified in FortiClient (Windows) 6.2.2. For inquiries about a particular bug or to report a bug, contact Customer Service & Support.

Avatar

Bug ID Description
586684 FortiClient does not send avatar to FortiAnalyzer.

Endpoint control

Bug ID Description
529794 EMS and manual upgrade of FortiGate registration statuses differ.
566039 Alert user that FortiClient license is expiring because EMS server is unreachable.
578065 Host tag rule Exploit Guard does not work.
582302 FortiClient cannot get signature from FortiManager using HTTPS because certificate check failed.

587689

All FortiClient processes still run after EMS deploys new FortiClient.

GUI

Bug ID

Description

532412 FortiClient malware protection dashboard still displays USB setting when EMS has disabled AV.
568816 GUI becomes blank after VPN is up for a while.

Install and upgrade

Bug ID

Description

570862 FortiClient VPN does not uninstall from AD endpoint after EMS deploys new version of FortiClient.

Malware Protection

Bug ID

Description

525034 FortiClient does not do AV scan on next startup if off during scheduled scan time.
535604 AntiExploit causes application crashes without blocking message.
554026 Fixing AntiExploitEngine false positives.
577642 FortiClient Windows removable media access feature does not block iOS (mobile devices).

587229

Exclude Files from Trusted Sources fails to work for cloud-based malware detection.

586444

FortiClient cloud-based malware protection fails to update threats detected statistics.

Remote Access

Bug ID

Description

452476 FortiClient registers all interfaces' IP addresses to the DNS server when SSL VPN tunnel is up.
504291 FortiClient with IPv6-only configuration fails to connect with remote IKE2 IPv6 IPsec tunnel.
537299 FortiClient Windows does not use correct SSL VPN split DNS server.
538024 FortiClient (Windows) loses DNS settings after disconnecting IPsec VPN.
551754 VPN connection failed error displays when switching between offnet and onnet networks.
569461 FortiClient fails to connect the IPsec VPN tunnel if using FortiToken 2FA.
571989 FortiClient display issues when connecting to the VPN tunnel.
571992 FortiClient cannot connect to the VPN tunnel with Save username.
578168 FortiClient (Windows) cannot connect to VPN tunnel or dismiss the page when save password/always-up/auto-connect is enabled.
581149 VPN client did not learn all routes specified in SSL portal with split tunnel or SSL VPN IPv4 policies (pushing approx 1000 routes).
583921 SSL VPN autoconnect does not work reliably.
584953 Split tunnel does not work when manual IP address is chosen.

587910

When FortiClient establishes IPsec/SSL VPN tunnel with FortiGate, it cannot get the FortiGate's tunnel interface as gateway via FortiTelemetry.

588287

FortiClient provide SHA1 cipher only for SSL VPN.

588760

Inappropriate message before FortiGate local user password expires.

Sandbox

Bug ID

Description

576613

FortiClient should use the timezone value from EMS profile to query cloud server list.

584965

FortiClient Sandbox fails to apply new sandbox detection level after EMS updates sandbox detection level.

584969

FortiClient Sandbox fails to detect office files directly opened in Web Outlook mail.

Vulnerability Scan

Bug ID

Description

510597

FortiClient fails to patch OS vulnerabilities on Windows 10 x64 platform when a Windows update is outstanding.

525603

FortiClient reports the same vulnerabilities after EMS triggers patching of all high and critical vulnerabilities.

537016

Vulnerability Scan does not always scan on next startup if off during scheduled scan time.

548614

FortiClient VCM logs have no limit and consume a lot of disk space.

Web Filter

Bug ID Description
510462 FortiClient does not show correct block message for Unknown category.
579458 On Dell XPS 15 7590, laptop throughput goes down when FortiClient is installed.
584947 Web Filter plugin for Chrome browser fails to show customized block page for blacklisted URL.

Other

Bug ID

Description

534383 FortiClient Settings page fails to preserve Disable Fortiproxy setting after switching FortiClient tabs.
566084 FortiClient downloads all signature updates after fresh install without registering to EMS to receive a valid license.
571597 GPO update fails due to FortiClient FortiShield blocking the modification of a registry key.
578532 FortiClient has no event log when FortiGuard server sfctwf.fortinet.net is not reachable.
579772 FortiClient cannot get signature from FortiManager using HTTPS due to failed certificate check.
585107 FortiClient will not trust certificate trusted by Windows.

587789

CEF standard violation.

087179

No log for removable device control.