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Table of Contents

Known issues

The following issues have been identified in FortiClient (Windows) 6.2.3. For inquiries about a particular bug or to report a bug, contact Customer Service & Support.

Application Firewall

Bug ID

Description

579458 Application Firewall decreases throughput on wireless adapters.

Avatar

Bug ID Description
588965 Avatar fails to display on FortiClient (Windows) avatar tab on Windows 7 64-bit.

Endpoint control

Bug ID Description

556039

NAC setting fails to update with new EMS profile with no NAC setting.

583223 Compliance verification using an Active Directory group does not work.
587261 FortiClient (Windows) regularly sends false Endpoint Quarantined Status changed - Unquarantined logs to FortiAnalyzer.
591100 Reregister option in EMS does not register FortiClient (Windows) to EMS.
599244 FortiClient (Windows) fails to report Windows security tag that combines different Windows Security applications.
599526 Profile does not sync after upgrading FortiClient (Windows) using an installer with an installer ID.

GUI

Bug ID

Description

563089 FortiClient (Windows) shows Sandbox tab when EMS profile is configured to hide it.

Install and upgrade

Bug ID

Description

550154

FortiClient (Windows) fails to show Malware Protection tab when installer does not contain the AV feature.

570862 FortiClient VPN does not uninstall from AD endpoint after EMS deploys new version of FortiClient.

581898

When using Anycast, port failover does not work.

581905

When using Anycast, failover to FDN uses port 443 but not a custom port.

586279

Virtual desktop infrastructure VMware instant clone desktop does not generate new FCTID.

587701 FSSO stops working after upgrade.

601381

Delaying installer for a later time does not work.

Malware Protection

Bug ID

Description

535604 AntiExploit causes application to crash without block message.
565711 Removable media access is denied.
587229 Excluding files from trusted sources fails to work for cloud-based malware protection.
597896 Quarantined file does not get deleted.
598536 Cloud scan scans files that exist in the exception file list.

Remote Access

Bug ID

Description

538024 FortiClient (Windows) loses DNS settings after disconnecting IPsec VPN.
538765 Two-factor authentication using FortiToken Mobile does not work properly when also using a client certificate.
570058 FortiClient (Windows) fails to establish VPN with initial tunnel prompt certificate after saving password from FortiTray.
575771 FortiClient (Windows) fails to connect to VPN from task tray with user certificate authentication.
581852 Skype call does not work through FortiClient (Windows) dialup IPsec VPN.
585107 FortiClient (Windows) does not trust a certificate that Windows trusts.
595302 FortiClient (Windows) fails to allow user to conect/disconnect VPN after EMS profile is changed to allow VPN connection and disconnection.
595443 FortiClient (Windows) shows IPsec VPN in connected state when IPsec VPN is down.
598174 IPsec VPN autoconnect does not connect with certificate authentication.
599276 VPN token prompt allows user to bypass Disable Connect/Disconnect.

600655

FortiClient (Windows) keeps trying to connect to IPsec VPN after user cancels attempt.

600667

IPsec VPN with certificate fails to connect when user is logged in to the endpoint as domain user.

600715

VPN with certificate resilience connection fails when certificate name contains white space.

600736

Remote Gateway field becomes empty after saving VPN setting.

600746

Unable to establish SSL VPN connection with PKI user and two-factor authentication (2FA).

601074

Connecting VPN from tray with 2FA lead FortiClient (Windows) to show FortiClient (Windows) GUI instead of connecting instantly.

Sandbox

Bug ID

Description

571114 Zero-day file details cannot display all quarantined files.
573432 Alert & Notify option blocks file access on PC.
578083 FortiClient (Windows) displays FortiSandbox medium/low-risk files as high-risk.

Web Filter

Bug ID Description
583333 Web Filter to support region when using HTTPS/Anycast.

Other

Bug ID

Description

592458 Downloading available FortiClient (Windows) logs does not work after upgrade.
596206 Feature logs fill the disk.

600658

When trial license is removed from EMS, FortiClient (Windows) fails to disconnect from EMS.

600765

FortiClient (Windows) log shows Sandbox agent receives score = 0 instead of score = 4 for FortiSandbox low-risk file.

Known issues

The following issues have been identified in FortiClient (Windows) 6.2.3. For inquiries about a particular bug or to report a bug, contact Customer Service & Support.

Application Firewall

Bug ID

Description

579458 Application Firewall decreases throughput on wireless adapters.

Avatar

Bug ID Description
588965 Avatar fails to display on FortiClient (Windows) avatar tab on Windows 7 64-bit.

Endpoint control

Bug ID Description

556039

NAC setting fails to update with new EMS profile with no NAC setting.

583223 Compliance verification using an Active Directory group does not work.
587261 FortiClient (Windows) regularly sends false Endpoint Quarantined Status changed - Unquarantined logs to FortiAnalyzer.
591100 Reregister option in EMS does not register FortiClient (Windows) to EMS.
599244 FortiClient (Windows) fails to report Windows security tag that combines different Windows Security applications.
599526 Profile does not sync after upgrading FortiClient (Windows) using an installer with an installer ID.

GUI

Bug ID

Description

563089 FortiClient (Windows) shows Sandbox tab when EMS profile is configured to hide it.

Install and upgrade

Bug ID

Description

550154

FortiClient (Windows) fails to show Malware Protection tab when installer does not contain the AV feature.

570862 FortiClient VPN does not uninstall from AD endpoint after EMS deploys new version of FortiClient.

581898

When using Anycast, port failover does not work.

581905

When using Anycast, failover to FDN uses port 443 but not a custom port.

586279

Virtual desktop infrastructure VMware instant clone desktop does not generate new FCTID.

587701 FSSO stops working after upgrade.

601381

Delaying installer for a later time does not work.

Malware Protection

Bug ID

Description

535604 AntiExploit causes application to crash without block message.
565711 Removable media access is denied.
587229 Excluding files from trusted sources fails to work for cloud-based malware protection.
597896 Quarantined file does not get deleted.
598536 Cloud scan scans files that exist in the exception file list.

Remote Access

Bug ID

Description

538024 FortiClient (Windows) loses DNS settings after disconnecting IPsec VPN.
538765 Two-factor authentication using FortiToken Mobile does not work properly when also using a client certificate.
570058 FortiClient (Windows) fails to establish VPN with initial tunnel prompt certificate after saving password from FortiTray.
575771 FortiClient (Windows) fails to connect to VPN from task tray with user certificate authentication.
581852 Skype call does not work through FortiClient (Windows) dialup IPsec VPN.
585107 FortiClient (Windows) does not trust a certificate that Windows trusts.
595302 FortiClient (Windows) fails to allow user to conect/disconnect VPN after EMS profile is changed to allow VPN connection and disconnection.
595443 FortiClient (Windows) shows IPsec VPN in connected state when IPsec VPN is down.
598174 IPsec VPN autoconnect does not connect with certificate authentication.
599276 VPN token prompt allows user to bypass Disable Connect/Disconnect.

600655

FortiClient (Windows) keeps trying to connect to IPsec VPN after user cancels attempt.

600667

IPsec VPN with certificate fails to connect when user is logged in to the endpoint as domain user.

600715

VPN with certificate resilience connection fails when certificate name contains white space.

600736

Remote Gateway field becomes empty after saving VPN setting.

600746

Unable to establish SSL VPN connection with PKI user and two-factor authentication (2FA).

601074

Connecting VPN from tray with 2FA lead FortiClient (Windows) to show FortiClient (Windows) GUI instead of connecting instantly.

Sandbox

Bug ID

Description

571114 Zero-day file details cannot display all quarantined files.
573432 Alert & Notify option blocks file access on PC.
578083 FortiClient (Windows) displays FortiSandbox medium/low-risk files as high-risk.

Web Filter

Bug ID Description
583333 Web Filter to support region when using HTTPS/Anycast.

Other

Bug ID

Description

592458 Downloading available FortiClient (Windows) logs does not work after upgrade.
596206 Feature logs fill the disk.

600658

When trial license is removed from EMS, FortiClient (Windows) fails to disconnect from EMS.

600765

FortiClient (Windows) log shows Sandbox agent receives score = 0 instead of score = 4 for FortiSandbox low-risk file.