You can create a support package to provide to the Fortinet technical support team for troubleshooting. Creating a support package backs up your database but clears all sensitive username and password fields.
To create a support package:
- Go to Help > Create Support Package.
- In the Password field, enter a password that conforms to the displayed rules. The Fortinet technical support team needs this password to access the support package.
- In the Confirm Password field, enter the password again.
- Click Create.