Diagnostic Tool
You can access the FortiClient Diagnostic Tool from FortiClient. Go to About.
On FortiClient (Windows), you can also access the Diagnostic Tool from the Start menu. |
You can use the FortiClient Diagnostic Tool to generate a debug report, then provide the debug report to the FortiClient team to help with troubleshooting. For example, if you are working with customer support on a problem, you can generate a debug report and email the report to customer support to help with troubleshooting.
The FortiClient Diagnostic Tool does not record sensitive information. It contains information about the endpoint such as:
- Windows operating system version
- Windows software updates
- Names and versions of installed software
- Names and versions of installed drivers
- FortiClient configuration
- FortiClient logs
Before sending the package that the FortiClient Diagnostic Tool created to the FortiClient team, you can open and read the package.
To access the FortiClient Diagnostic Tool:
- Go to About.
- Click the Diagnostic Tool button in the top right corner. The FortiClient Diagnostic Tool dialog displays.
- Click Run Tool. A window displays the provided status information.
- (Optional) When prompted, launch and disconnect the VPN tunnels for which you want to collect information. The Diagnostic Tool creates a Diagnostic_Result file and displays it in a folder on the endpoint. The default folder location is C:\Users <user name>\AppData\Local\Temp\.
- Click Close.