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EMS Administration Guide

Applying paid licenses to FortiClient EMS

Applying paid licenses to FortiClient EMS

After you apply a paid license to EMS, EMS reports the following information to FortiCloud. FortiCloud displays this information in its dashboard and asset management pages:

  • EMS software version
  • Number of FortiClient endpoints currently actively licensed under and being managed by this EMS
  • Endpoint license expiry statuses. You can use this information to plan license renewals.

Using a second license to extend the license expiry date does not increase the number of licensed clients. To increase the number of licensed clients, contact Fortinet Support for a co-term contract.

Caution

If you previously activated another license with the same EMS hardware ID, you receive a duplicated UUID error. In this case, contact Customer Support to remove the hardware ID from the old license.

To apply a paid license to FortiClient EMS:

The following steps assume that you already purchased and acquired your EMS and FortiClient licenses from a Fortinet reseller.

  1. Log in to your FortiCloud account on Customer Service & Support.
  2. Click Register Now.
  3. In the Registration Code field, enter the Contract Registration Code from your service registration document. Configure other fields as required, then click Next.

  4. Do one of the following:
    1. If this is the first license that you are applying to this EMS, do the following:
      1. Click Register.
      2. In the Hardware ID field, enter the hardware ID found in Dashboard > Status > License Information widget > Configure License in EMS. If you register the license prior to installing EMS, you must enter the hardware ID after installation. Configure other fields as required, then click Next.
      3. Complete the registration, then click Confirm.
      4. In EMS, go to Dashboard > Status > License Information widget > Configure License.
      5. For License Source, select FortiCare.
      6. In the FortiCloud Account field, enter your FortiCloud account ID or email address.
      7. In the Password field, enter your FortiCloud account password.
      8. Click Login & Update License. Once your account information is authenticated, EMS updates the Configure License page with the serial number and license information that it retrieved from FortiCloud.
    2. As Windows, macOS, and Linux endpoint licenses describes, you can apply multiple license types to the same EMS. For example, if you have already applied an Endpoint Protection Platform (EPP) license to your EMS, you can apply another license type, such as a zero trust network access (ZTNA) license, to the same EMS. If desired, add another license type:
      1. On the Registration Confirmation page, when applying an additional license type, you must select Renew on the contract registration screen, regardless of the license types of the first and subsequent licenses. Selecting Renew combines the new license with any existing licenses for the EMS and allows you to add the new license type to EMS while retaining previously applied license(s).
        Caution

        When applying an additional license type to EMS, selecting Register instead of Renew creates an additional license file instead of combining the new license with the existing license(s). You cannot apply the new and existing licenses to the same EMS.

      2. In the Serial Number field, enter the EMS serial number or select the EMS instance from the list. You can find the serial number in Dashboard > Status > License Information widget > Configure License in EMS. Click Next.
      3. Complete the registration, then click Confirm.
To apply multiple paid licenses to FortiClient EMS:

You may want to apply multiple paid licenses of the same type to at the same time. For example, if you want EMS to manage 525 ZTNA endpoints, you can purchase two ZTNA licenses: one for 500 endpoints, and another for 25 endpoints. In this scenario, you must register the licenses at the same time.

The following steps assume that you have already purchased and acquired your EMS and FortiClient licenses from a Fortinet reseller.

  1. Log in to your FortiCloud account on Customer Service & Support.
  2. Click Register Now.
  3. In the Registration Code field, enter the Contract Registration Codes from your service registration documents. Separate the codes with a comma. For example, to register the 3922U and 1057U codes in the following screenshots, you would enter 3922U,1057U in the Registration Code field. Configure other fields as required, then click Next.

  4. Do one of the following:
    1. If these are the first licenses that you are applying to this EMS, do the following:
      1. Click Register.
      2. In the Hardware ID field, enter the hardware ID found in Dashboard > Status > License Information widget > Configure License in EMS. If you register the licenses prior to installing EMS, you must enter the hardware ID after installation. Configure other fields as required, then click Next.
      3. Complete the registration, then click Confirm.
      4. In EMS, go to Dashboard > Status > License Information widget > Configure License.
      5. For License Source, select FortiCare.
      6. In the FortiCloud Account field, enter your FortiCloud account ID or email address.
      7. In the Password field, enter your FortiCloud account password.
      8. Click Login & Update License. Once your account information is authenticated, EMS updates the Configure License page with the serial number and license information that it retrieved from FortiCloud.
    2. As Windows, macOS, and Linux endpoint licenses describes, you can apply multiple license types to the same EMS. For example, if you have already applied an EPP license to your EMS, you can apply other license types, such as a ZTNA license, to the same EMS. If desired, add another license type:
      1. On the Registration Confirmation page, when applying an additional license type, you must select Renew on the contract registration screen, regardless of the license types of the first and subsequent licenses. Selecting Renew combines the new licenses with any existing licenses for the EMS and allows you to add the new license types to EMS while retaining previously applied license(s).
        Caution

        When applying an additional license types to EMS, selecting Register instead of Renew creates an additional license file instead of combining the new licenses with the existing license(s). You cannot apply the new and existing licenses to the same EMS.

      2. In the Serial Number field, enter the EMS serial number or select the EMS instance from the list. You can find the serial number in Dashboard > Status > License Information widget > Configure License in EMS. Click Next.
      3. Complete the registration, then click Confirm.

Applying paid licenses to FortiClient EMS

After you apply a paid license to EMS, EMS reports the following information to FortiCloud. FortiCloud displays this information in its dashboard and asset management pages:

  • EMS software version
  • Number of FortiClient endpoints currently actively licensed under and being managed by this EMS
  • Endpoint license expiry statuses. You can use this information to plan license renewals.

Using a second license to extend the license expiry date does not increase the number of licensed clients. To increase the number of licensed clients, contact Fortinet Support for a co-term contract.

Caution

If you previously activated another license with the same EMS hardware ID, you receive a duplicated UUID error. In this case, contact Customer Support to remove the hardware ID from the old license.

To apply a paid license to FortiClient EMS:

The following steps assume that you already purchased and acquired your EMS and FortiClient licenses from a Fortinet reseller.

  1. Log in to your FortiCloud account on Customer Service & Support.
  2. Click Register Now.
  3. In the Registration Code field, enter the Contract Registration Code from your service registration document. Configure other fields as required, then click Next.

  4. Do one of the following:
    1. If this is the first license that you are applying to this EMS, do the following:
      1. Click Register.
      2. In the Hardware ID field, enter the hardware ID found in Dashboard > Status > License Information widget > Configure License in EMS. If you register the license prior to installing EMS, you must enter the hardware ID after installation. Configure other fields as required, then click Next.
      3. Complete the registration, then click Confirm.
      4. In EMS, go to Dashboard > Status > License Information widget > Configure License.
      5. For License Source, select FortiCare.
      6. In the FortiCloud Account field, enter your FortiCloud account ID or email address.
      7. In the Password field, enter your FortiCloud account password.
      8. Click Login & Update License. Once your account information is authenticated, EMS updates the Configure License page with the serial number and license information that it retrieved from FortiCloud.
    2. As Windows, macOS, and Linux endpoint licenses describes, you can apply multiple license types to the same EMS. For example, if you have already applied an Endpoint Protection Platform (EPP) license to your EMS, you can apply another license type, such as a zero trust network access (ZTNA) license, to the same EMS. If desired, add another license type:
      1. On the Registration Confirmation page, when applying an additional license type, you must select Renew on the contract registration screen, regardless of the license types of the first and subsequent licenses. Selecting Renew combines the new license with any existing licenses for the EMS and allows you to add the new license type to EMS while retaining previously applied license(s).
        Caution

        When applying an additional license type to EMS, selecting Register instead of Renew creates an additional license file instead of combining the new license with the existing license(s). You cannot apply the new and existing licenses to the same EMS.

      2. In the Serial Number field, enter the EMS serial number or select the EMS instance from the list. You can find the serial number in Dashboard > Status > License Information widget > Configure License in EMS. Click Next.
      3. Complete the registration, then click Confirm.
To apply multiple paid licenses to FortiClient EMS:

You may want to apply multiple paid licenses of the same type to at the same time. For example, if you want EMS to manage 525 ZTNA endpoints, you can purchase two ZTNA licenses: one for 500 endpoints, and another for 25 endpoints. In this scenario, you must register the licenses at the same time.

The following steps assume that you have already purchased and acquired your EMS and FortiClient licenses from a Fortinet reseller.

  1. Log in to your FortiCloud account on Customer Service & Support.
  2. Click Register Now.
  3. In the Registration Code field, enter the Contract Registration Codes from your service registration documents. Separate the codes with a comma. For example, to register the 3922U and 1057U codes in the following screenshots, you would enter 3922U,1057U in the Registration Code field. Configure other fields as required, then click Next.

  4. Do one of the following:
    1. If these are the first licenses that you are applying to this EMS, do the following:
      1. Click Register.
      2. In the Hardware ID field, enter the hardware ID found in Dashboard > Status > License Information widget > Configure License in EMS. If you register the licenses prior to installing EMS, you must enter the hardware ID after installation. Configure other fields as required, then click Next.
      3. Complete the registration, then click Confirm.
      4. In EMS, go to Dashboard > Status > License Information widget > Configure License.
      5. For License Source, select FortiCare.
      6. In the FortiCloud Account field, enter your FortiCloud account ID or email address.
      7. In the Password field, enter your FortiCloud account password.
      8. Click Login & Update License. Once your account information is authenticated, EMS updates the Configure License page with the serial number and license information that it retrieved from FortiCloud.
    2. As Windows, macOS, and Linux endpoint licenses describes, you can apply multiple license types to the same EMS. For example, if you have already applied an EPP license to your EMS, you can apply other license types, such as a ZTNA license, to the same EMS. If desired, add another license type:
      1. On the Registration Confirmation page, when applying an additional license type, you must select Renew on the contract registration screen, regardless of the license types of the first and subsequent licenses. Selecting Renew combines the new licenses with any existing licenses for the EMS and allows you to add the new license types to EMS while retaining previously applied license(s).
        Caution

        When applying an additional license types to EMS, selecting Register instead of Renew creates an additional license file instead of combining the new licenses with the existing license(s). You cannot apply the new and existing licenses to the same EMS.

      2. In the Serial Number field, enter the EMS serial number or select the EMS instance from the list. You can find the serial number in Dashboard > Status > License Information widget > Configure License in EMS. Click Next.
      3. Complete the registration, then click Confirm.