You can create a diagnostic logs package that includes a snapshot of EMS CPU and memory usage, SQL Server logs, performance data, and so on. You can send this package to the Fortinet technical support team for troubleshooting.
To create a diagnostic logs package:
- Go to Administration > Generate Diagnostic Logs.
- If desired, select Include Database Backup. If enabled, the package includes a partial database backup. This backup is not intended to replace the regular backup. See To back up the database:.
- If you select to include a database backup, EMS displays fields to enter a password. In the Password and Confirm Password fields, enter the password.
- Click Create.