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Handbook

Troubleshooting

6.0.0
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Troubleshooting

Welcome and thank you for selecting Fortinet products to protect your organization's network.

This guide is intended for administrators who need guidance on different network needs and information on basic and advanced troubleshooting.

This chapter contains the following topics:

Before you begin

Before you begin using this guide, verify the following:

  • You have administrative access to the FortiGate GUI and/or CLI.
  • The FortiGate is integrated into your network.
  • The operation mode is configured.
  • The system time, DNS settings, administrator password, and network interfaces are configured.
  • Firmware, FortiGuard AntiVirus, FortiGuard Application Control, and FortiGuard IPS are up to date.

To complete the tasks in this guide, you must have super_admin administrative access (unless otherwise specified). Users with other types of administrative access may not be able to complete the troubleshooting tasks.

Troubleshooting

Welcome and thank you for selecting Fortinet products to protect your organization's network.

This guide is intended for administrators who need guidance on different network needs and information on basic and advanced troubleshooting.

This chapter contains the following topics:

Before you begin

Before you begin using this guide, verify the following:

  • You have administrative access to the FortiGate GUI and/or CLI.
  • The FortiGate is integrated into your network.
  • The operation mode is configured.
  • The system time, DNS settings, administrator password, and network interfaces are configured.
  • Firmware, FortiGuard AntiVirus, FortiGuard Application Control, and FortiGuard IPS are up to date.

To complete the tasks in this guide, you must have super_admin administrative access (unless otherwise specified). Users with other types of administrative access may not be able to complete the troubleshooting tasks.