FortiCare and FortiGate Cloud login

With FortiCloud, FortiOS supports a unified login to FortiCare and FortiGate Cloud. The FortiGate Cloud setup is a subset of the FortiCare setup.

• If the FortiGate is not registered, activating FortiGate Cloud will force you to register with FortiCare.
• If a FortiGate is registered in FortiCare using a FortiCloud account, then only that FortiCloud account can be used to activate FortiGate Cloud.
• If a different FortiCloud account was already used to activate FortiGate Cloud, then a notification asking you to migrate to FortiCloud is shown in the GUI after upgrading FortiOS.

The CLI can be used to activate FortiGate Cloud without registration, or with a different FortiCloud account.

To activate FortiGate Cloud and register with FortiCare at the same time:

1. Go to Dashboard > Status.
2. In the FortiGate Cloud widget, click Not Activated > Activate.

   You must register with FortiCare before activating FortiGate Cloud.

   

3. Enter your FortiCare Email address and Password.
4. Select your Country/Region, Reseller, and End-user type.
5. Enable Sign in to FortiGate Cloud using the same account.
6. Click OK.

To activate FortiGate Cloud on an already registered FortiGate:

1. Go to Dashboard > Status.
2. In the FortiGate Cloud widget, click Not Activated > Activate.

   

3. Enter the password for the account that was used to register the FortiGate.

   

4. Click OK.

   The FortiGate Cloud widget now shows the activated FortiCloud account.

   

To migrate from the activated FortiGate Cloud account to the registered FortiCloud account:

1. Go to System > FortiGuard.

2. In the FortiCare Support row, click Actions > Transfer FortiGate to Another Account.

   

3. Enter the Password of the current FortiCloud account.

   

4. Enter the target FortiCloud Account name and Password, then click Next.

5. Review the information in the From and To fields, then click Transfer.

To activate FortiGate Cloud using an account that is not used for registration:

1. Enter the following with the credentials for the account being used to activate FortiGate Cloud:

   # execute fortiguard-log login <account_id> <password> 

2. Check the account type:

   # diagnose fdsm contract-controller-update
   Protocol=2.0|Response=202|Firmware=FAZ-4K-FW-2.50-100|SerialNumber=FAMS000000000000|Persistent=false|ResponseItem=HomeServer:172.16.95.151:443*AlterServer:172.16.95.151:443*Contract:20200408*NextRequest:86400*UploadConfig:False*ManagementMode:Local*ManagementID:737941253*AccountType:multitenancy
   
   Result=Success

A FortiCloud account that is not used for the support portal account cannot be used to register FortiGate. Attempting to activate FortiGate Cloud with this type of account will fail.