SLA

You can view information about service level agreements for all regions in the SD-WAN network by using the SLA tree menu.

To view SLA:

1. Go to Monitor > SLA.

   The quality rating for the devices in each region is displayed by application. The number of devices in each region is displayed as <region name>:<number of devices>, for example EU:3.

   

   The following table identifies the SLA criteria for each rating.

   SLA quality rating	SLA criteria
   Down	Down
   Bad Quality	-
   Acceptable Quality	Meets low criteria
   Good Quality	Meets medium criteria
   Excellent Quality	Meets high criteria

2. Click the <number of devices> to view details.

   A dialog box with information about Link Name, Status, Protocol, Packet Loss, Latency, and Jitter is displayed.

   

3. Click X to close the dialog box.