Upgrading the portal

To upgrade the portal:

1. Log in to the portal using a service provider (administrator) account.
2. Select the Admin tab.
3. Select FPC Admin to open the administrator portal. The administrator portal opens in a new browser tab.
4. Log in to the administrator portal. The default user name is admin, and there is no default password.
5. Select the System Settings tab.
6. In the System Information widget, select the Update button beside the Firmware Version.
7. In the pop-up dialog, select Choose File and select the portal .out file that you downloaded from the Fortinet Customer Service & Support website (https://support.fortinet.com/).
8. Select OK. The portal will upgrade. After the firmware is upgraded, the system will restart automatically.

Check that the version number in the Admin > System Info > Version Information > Version field in the FortiPortal administrative web interface matches the version number in the administrator portal (System Settings > Dashboard > Firmware Version). If these two numbers do not match, the portal has not finished upgrading. You must wait for the portal to finish upgrading before upgrading the collector.

If you have a RADIUS server configured in an existing version, you must re-enter the RADIUS attributes after the portal upgrade is complete. For details, see the FortiPortal Administration and User Guide.