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Yellow FDN Update Server, Community Cloud Server, or Web Filtering Server Icon in Dashboard

In the dashboard, icons for FDN Download Server, Community Cloud Server, and Web Filtering Server should be green. If the icon color is yellow, do the following:

  1. Check that Antivirus DB Contract and Web Filtering Contract on Dashboard are valid. If they are, it is possible the unit has a bad network connection to external FortiGuard services.
  2. Run the CLI command test-network. This can provide detailed information about the network condition. Sometimes the network is blocking the ping and errors about the ping are expected. The output shows connection speed and connectivity to related servers.
  3. Some firewalls are configured to block packets to UDP port 53. This blocks web filtering query. To correct this, take the web filtering server IP (available in @@@ testing Web Filtering service @@@ part of test-network command), go to System > FortiGuard and use the IP and port 8888 to overwrite the web filtering server. In addition, enable Use override server port of community cloud server query and select port 8888 in the FortiSandbox Community Cloud & Threat Intelligence Settings section.

Yellow FDN Update Server, Community Cloud Server, or Web Filtering Server Icon in Dashboard

In the dashboard, icons for FDN Download Server, Community Cloud Server, and Web Filtering Server should be green. If the icon color is yellow, do the following:

  1. Check that Antivirus DB Contract and Web Filtering Contract on Dashboard are valid. If they are, it is possible the unit has a bad network connection to external FortiGuard services.
  2. Run the CLI command test-network. This can provide detailed information about the network condition. Sometimes the network is blocking the ping and errors about the ping are expected. The output shows connection speed and connectivity to related servers.
  3. Some firewalls are configured to block packets to UDP port 53. This blocks web filtering query. To correct this, take the web filtering server IP (available in @@@ testing Web Filtering service @@@ part of test-network command), go to System > FortiGuard and use the IP and port 8888 to overwrite the web filtering server. In addition, enable Use override server port of community cloud server query and select port 8888 in the FortiSandbox Community Cloud & Threat Intelligence Settings section.