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User Guide

Contacting customer service

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Contacting customer service

Fortinet provides customer service and support for FortiWeb Cloud WAF-as-a-Service. To submit a support ticket, you need to first register your serial number of FortiWeb Cloud on Fortinet Support site.

Registering serial number

  1. Log in to FortiWeb Cloud, take note of the Serial Number at the bottom left corner.
  2. Go to https://support.fortinet.com, follow the guidelines provided in the FortiCloud documentation Registering Assets to register serial numbers (assets).


Listing all your licenses

Once all of your serial numbers are registered, you can view them through Services > Asset Management.

Submitting tickets

To submit a technical support tickets, you will be required to enter the serial number of an active license.

  1. Select Support > Create a Ticket.
  2. Select Technical Support Ticket, enter the serial number of a valid license, then click Submit Ticket.

Contacting customer service

Fortinet provides customer service and support for FortiWeb Cloud WAF-as-a-Service. To submit a support ticket, you need to first register your serial number of FortiWeb Cloud on Fortinet Support site.

Registering serial number

  1. Log in to FortiWeb Cloud, take note of the Serial Number at the bottom left corner.
  2. Go to https://support.fortinet.com, follow the guidelines provided in the FortiCloud documentation Registering Assets to register serial numbers (assets).


Listing all your licenses

Once all of your serial numbers are registered, you can view them through Services > Asset Management.

Submitting tickets

To submit a technical support tickets, you will be required to enter the serial number of an active license.

  1. Select Support > Create a Ticket.
  2. Select Technical Support Ticket, enter the serial number of a valid license, then click Submit Ticket.