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Table of Contents

Administration Guide

Checking hardware connections

If there is no traffic flowing from the FortiWeb appliance, it may be a hardware problem.

To check hardware connections
  • Ensure the network cables are properly plugged in to the interfaces on the FortiWeb appliance.
  • Ensure there are connection lights for the network cables on the appliance.
  • Change the cable if the cable or its connector are damaged or you are unsure about the cable’s type or quality.
  • Connect the FortiWeb appliance to different hardware to see if that makes a difference.
  • In the web UI, go to Status > Network > Interface and ensure that the link status is up for the interface.

    If the status is down (down arrow on red circle), click Bring Up next to it in the Status column.

    You can also enable an interface in CLI, for example:

    config system interface

    edit port2

    set status up

    end

If any of these checks solve the problem, it was a hardware connection issue. You should still perform some basic software tests to ensure complete connectivity.

If the hardware connections are correct and the appliance is powered on but you cannot connect using the CLI or web UI, you may be experiencing bootup problems. See System boot-up issues.

Checking hardware connections

If there is no traffic flowing from the FortiWeb appliance, it may be a hardware problem.

To check hardware connections
  • Ensure the network cables are properly plugged in to the interfaces on the FortiWeb appliance.
  • Ensure there are connection lights for the network cables on the appliance.
  • Change the cable if the cable or its connector are damaged or you are unsure about the cable’s type or quality.
  • Connect the FortiWeb appliance to different hardware to see if that makes a difference.
  • In the web UI, go to Status > Network > Interface and ensure that the link status is up for the interface.

    If the status is down (down arrow on red circle), click Bring Up next to it in the Status column.

    You can also enable an interface in CLI, for example:

    config system interface

    edit port2

    set status up

    end

If any of these checks solve the problem, it was a hardware connection issue. You should still perform some basic software tests to ensure complete connectivity.

If the hardware connections are correct and the appliance is powered on but you cannot connect using the CLI or web UI, you may be experiencing bootup problems. See System boot-up issues.