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Troubleshooting Guide

FAQ

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FAQ

Why can't I see the bot_client.js be injected into the response page for Biometric Based Detection?

Please check from two aspects:

1) Double check if the request matches the rule or not.

2) Be aware that if the client is considered as not a bot, its good client status will be kept for 30 minutes. So FortiWeb won’t do biometric based checking to this client within 30 minutes.

FAQ

Why can't I see the bot_client.js be injected into the response page for Biometric Based Detection?

Please check from two aspects:

1) Double check if the request matches the rule or not.

2) Be aware that if the client is considered as not a bot, its good client status will be kept for 30 minutes. So FortiWeb won’t do biometric based checking to this client within 30 minutes.