Introduction

Managed FortiGate Service (MFGS) is a remote cloud-based managed network operations service run by Fortinet NOC experts to help organizations manage their network infrastructure efficiently.

The service covers the following areas:

FortiGate Provisioning

Simple device provisioning according to the supported use cases. The list of supported use cases is available here: Managed FortiGate Service Use Cases.

Change Management

• Evaluation / Implementation / Verification of change requests according to Fortinet Security Best Practices (FSBP) and ITIL methodology.
• FortiGate Firmware Upgrades: Remote FortiOS firmware upgrade activity for onboarded FortiGates from/to supported firmware versions.

System Hardening

• SOCaaS Incident Remediation: Configuration assistance to contain/remediate SOCaaS escalated events.
• System Audit / Security Posture Review: Auditing of FortiGate configuration according to Fortinet Security Best Practices.
• Outbreak Alert: Configuration assistance on how to protect from an outbreak.
• PSIRT Advisories: Configuration assistance on applying a workaround or a permanent fix.

Access to the Managed FortiGate Service (MFGS) Portal

The MFGS portal allows you to:

• Raise service requests for configuration changes, device onboarding, or generic inquiries.
• Consult the change management calendar.
• Review service entitlement and onboarding status of all your FortiGates.
• Access helpful documents, videos, and news about the Managed FortiGate Service.