Creating a support account
FortiGate-VM for Azure supports both PAYG and BYOL licensing models. See Order types.
PAYG users do not need to register from the FortiGate GUI console. If you are using a PAYG licensing model and need to ask technical questions to support, first obtain support entitlement by contacting Fortinet Customer Support after creating the FortiGate-VM instance in Azure, and providing the following information:
- Your FortiGate-VM instance serial number
- Your Fortinet account email ID. If you do not have a Fortinet account, you can create one at Customer Service & Support.
If you are deploying a FortiGate-VM in the Azure marketplace with BYOL, you must obtain a license to activate it. If you have not activated the license, you see the license upload screen when you log into the FortiGate and cannot proceed to configure the FortiGate. See Registering and downloading licenses.