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Azure Cookbook

Resources

Upgrade Path Tool

Azure Cookbook

6.2.0
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Creating a support account

FortiGate-VM for Azure supports both PAYG and BYOL licensing models. See Order types.

PAYG users do not need to register from the FortiGate GUI. If you are using a PAYG licensing model and need to ask technical questions to support, obtain support entitlement by contacting Fortinet Customer Support after creating the FortiGate-VM instance in Azure, and by providing the following information:

  • Your FortiGate-VM instance's serial number
  • Your Fortinet account's email ID. If you do not have a Fortinet account, you can create one at Customer Service & Support.

BYOL

You must obtain a license to activate the FortiGate-VM. If you have not activated the license, you will see the license upload screen when you log into the FortiGate-VM and cannot proceed to configure the FortiGate-VM.

You can obtain licenses for the BYOL licensing model through any Fortinet partner. If you do not have a partner, contact azuresales@fortinet.com for assistance in purchasing a license.

After you purchase a license or obtain an evaluation license (60-day term), you receive a PDF with an activation code.

  1. Go to Customer Service & Support and create a new account or log in with an existing account.
  2. Go to Asset > Register/Activate to start the registration process.
  3. In the Specify Registration Code field, enter your license activation code, then select Next to continue registering the product.
  4. Enter your details in the other fields as required.
  5. At the end of the registration process, download the license (.lic) file to your computer. You will upload this license later to activate the FortiGate-VM.

    After registering a license, Fortinet servers may take up to 30 minutes to fully recognize the new license. When you upload the license (.lic) file to activate the FortiGate-VM, if you get an error that the license is invalid, wait 30 minutes and try again.

PAYG

  1. Deploy and boot the FortiGate-VM PAYG instance and log into the FortiGate-VM GUI management console.
  2. From the Dashboard, copy the VM's serial number.
  3. Go to Customer Service & Support and create a new account or log in with an existing account.
  4. Go to Asset > Register/Activate to start the registration process.
  5. In the Specify Registration Code field, enter the serial number, and select Next to continue registering the product. Enter your details in the other fields.
  6. After completing registration, contact Fortinet Customer Support and provide your FortiGate-VM instance's serial number and the email address associated with your Fortinet account.

Resources

Creating a support account

FortiGate-VM for Azure supports both PAYG and BYOL licensing models. See Order types.

PAYG users do not need to register from the FortiGate GUI. If you are using a PAYG licensing model and need to ask technical questions to support, obtain support entitlement by contacting Fortinet Customer Support after creating the FortiGate-VM instance in Azure, and by providing the following information:

  • Your FortiGate-VM instance's serial number
  • Your Fortinet account's email ID. If you do not have a Fortinet account, you can create one at Customer Service & Support.

BYOL

You must obtain a license to activate the FortiGate-VM. If you have not activated the license, you will see the license upload screen when you log into the FortiGate-VM and cannot proceed to configure the FortiGate-VM.

You can obtain licenses for the BYOL licensing model through any Fortinet partner. If you do not have a partner, contact azuresales@fortinet.com for assistance in purchasing a license.

After you purchase a license or obtain an evaluation license (60-day term), you receive a PDF with an activation code.

  1. Go to Customer Service & Support and create a new account or log in with an existing account.
  2. Go to Asset > Register/Activate to start the registration process.
  3. In the Specify Registration Code field, enter your license activation code, then select Next to continue registering the product.
  4. Enter your details in the other fields as required.
  5. At the end of the registration process, download the license (.lic) file to your computer. You will upload this license later to activate the FortiGate-VM.

    After registering a license, Fortinet servers may take up to 30 minutes to fully recognize the new license. When you upload the license (.lic) file to activate the FortiGate-VM, if you get an error that the license is invalid, wait 30 minutes and try again.

PAYG

  1. Deploy and boot the FortiGate-VM PAYG instance and log into the FortiGate-VM GUI management console.
  2. From the Dashboard, copy the VM's serial number.
  3. Go to Customer Service & Support and create a new account or log in with an existing account.
  4. Go to Asset > Register/Activate to start the registration process.
  5. In the Specify Registration Code field, enter the serial number, and select Next to continue registering the product. Enter your details in the other fields.
  6. After completing registration, contact Fortinet Customer Support and provide your FortiGate-VM instance's serial number and the email address associated with your Fortinet account.