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Rackspace Cookbook

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Creating a support account

FortiGate for Rackspace supports both PAYG and BYOL licensing models. See Order types.

To make use of Fortinet technical support and ensure products function properly, you must complete certain steps to activate your entitlement. Our support team can identify your registration in the system thereafter.

First, if you do not have a Fortinet account, you can create one.

BYOL

You must obtain a license to activate the FortiGate. If you have not activated the license, you will see the license upload screen when you log into the FortiGate and cannot proceed to configure the FortiGate.

You can obtain licenses for the BYOL licensing model through any Fortinet partner.

After you purchase a license or obtain an evaluation license (60-day term), you will receive a PDF with an activation code.

  1. Go to Fortinet Service & Support and create a new account or log in with an existing account.
  2. Go to Asset > Register/Activate to start the registration process. In the Specify Registration Code field, enter your license activation code and select Next to continue registering the product. Enter your details in the other fields.
  3. At the end of the registration process, download the license (.lic) file to your computer. You will upload this license later to activate the FortiGate-VM.

    After registering a license, Fortinet servers may take up to 30 minutes to fully recognize the new license. When you upload the license (.lic) file to activate the FortiGate-VM, if you get an error that the license is invalid, wait 30 minutes and try again.

PAYG

  1. Deploy and boot up the FortiGate PAYG instance on the Rackspace cloud and log into the FortiGate GUI management console.
  2. On the Dashboard, copy the VM serial number.
  3. Go to Fortinet Service & Support and create a new account or log in with an existing account.
  4. Go to Asset > Register/Activate to start the registration process.
  5. In the Specify Registration Code field, enter the serial number, and select Next to continue registering the product. Enter your details in the other fields.
  6. After completing registration, contact Fortinet Customer Support and provide your FortiGate instance's serial number and the email address associated with your Fortinet account.

Resources

Creating a support account

FortiGate for Rackspace supports both PAYG and BYOL licensing models. See Order types.

To make use of Fortinet technical support and ensure products function properly, you must complete certain steps to activate your entitlement. Our support team can identify your registration in the system thereafter.

First, if you do not have a Fortinet account, you can create one.

BYOL

You must obtain a license to activate the FortiGate. If you have not activated the license, you will see the license upload screen when you log into the FortiGate and cannot proceed to configure the FortiGate.

You can obtain licenses for the BYOL licensing model through any Fortinet partner.

After you purchase a license or obtain an evaluation license (60-day term), you will receive a PDF with an activation code.

  1. Go to Fortinet Service & Support and create a new account or log in with an existing account.
  2. Go to Asset > Register/Activate to start the registration process. In the Specify Registration Code field, enter your license activation code and select Next to continue registering the product. Enter your details in the other fields.
  3. At the end of the registration process, download the license (.lic) file to your computer. You will upload this license later to activate the FortiGate-VM.

    After registering a license, Fortinet servers may take up to 30 minutes to fully recognize the new license. When you upload the license (.lic) file to activate the FortiGate-VM, if you get an error that the license is invalid, wait 30 minutes and try again.

PAYG

  1. Deploy and boot up the FortiGate PAYG instance on the Rackspace cloud and log into the FortiGate GUI management console.
  2. On the Dashboard, copy the VM serial number.
  3. Go to Fortinet Service & Support and create a new account or log in with an existing account.
  4. Go to Asset > Register/Activate to start the registration process.
  5. In the Specify Registration Code field, enter the serial number, and select Next to continue registering the product. Enter your details in the other fields.
  6. After completing registration, contact Fortinet Customer Support and provide your FortiGate instance's serial number and the email address associated with your Fortinet account.