Email notifications

Email notifications

Email notifications are sent to provide updates on the current status of registered FortiFlex programs and points balances. When certain conditions are triggered, an email is sent by FortiFlex to notify you of the event that triggered the email.

Email notification types include:

Notification Type	Description
Low Balance	This email is used to notify users that the current point balance is less than the average consumption in the last 30 days multiplied by the number of days until it runs out. The email is triggered if the points balance is not high enough to maintain the current average points consumption for 90, 60, 30, 15, or seven days. This email is part of the Pre-paid program. For example, if the average points consumption in the last 30 days is 1000 points per day, FortiFlex will anticipate that the same average points consumption rate will be maintained for the next 90 days (1000 points per day * 90 days = 90 000 points consumed). However, if the current points balance is less than 90 000, FortiFlex will send an email alert to notify users that the points will run out in 90 days time.
Negative Balance	This email is used to notify users when the point balance becomes negative. This email is part of the Pre-paid program.
Program Anniversary	This email is used to mark how many days are left until the anniversary of program registration. The email is sent when there are 60, 30, 21, 15, seven, and three days left until the anniversary. This email is part of the Pre-paid program.
Program End	This email is used to notify users when the expiry of the program is approaching. The email is sent when there are 90, 60, 30, 21, 15, seven, and three days left until the program expires. This email is part of the Pre-paid and Post-paid programs.
Program Expired	This email is used to notify users about how many days have passed since the program expired. The email is sent when three, seven, 11, 15, 21, 26, and 30 days have passed since the program expired. This email is part of the Pre-paid and Post-paid programs.

Email notifications

Email notification types include:

Notification Type

Description

Low Balance

This email is used to notify users that the current point balance is less than the average consumption in the last 30 days multiplied by the number of days until it runs out. The email is triggered if the points balance is not high enough to maintain the current average points consumption for 90, 60, 30, 15, or seven days. This email is part of the Pre-paid program.

For example, if the average points consumption in the last 30 days is 1000 points per day, FortiFlex will anticipate that the same average points consumption rate will be maintained for the next 90 days (1000 points per day * 90 days = 90 000 points consumed). However, if the current points balance is less than 90 000, FortiFlex will send an email alert to notify users that the points will run out in 90 days time.

Negative Balance

This email is used to notify users when the point balance becomes negative. This email is part of the Pre-paid program.

Program Anniversary

This email is used to mark how many days are left until the anniversary of program registration. The email is sent when there are 60, 30, 21, 15, seven, and three days left until the anniversary. This email is part of the Pre-paid program.

Program End

This email is used to notify users when the expiry of the program is approaching. The email is sent when there are 90, 60, 30, 21, 15, seven, and three days left until the program expires. This email is part of the Pre-paid and Post-paid programs.

Program Expired

This email is used to notify users about how many days have passed since the program expired. The email is sent when three, seven, 11, 15, 21, 26, and 30 days have passed since the program expired. This email is part of the Pre-paid and Post-paid programs.

Administration Guide

Email notifications

Email notifications