Service offerings
The following table provides an overview of the available service packages:
Virtual Machines
FortiGate Virtual Machine - Service Bundle
For detailed information, see the FortiGate™ Virtual Appliances.
|
Bundles |
Enterprise Protection |
Unified Threat Protection |
Advanced Threat Protection |
FortiCare Only |
|---|---|---|---|---|
|
FortiCare Premium |
24x7 |
24x7 |
24x7 |
24x7 |
|
FortiGuard App Control Service |
✓ | ✓ | ✓ |
✓ |
|
IPS |
✓ | ✓ | ✓ |
|
|
Application Control |
✓ | ✓ |
✓ |
|
|
Advanced Malware Protection |
✓ | ✓ |
✓ |
|
|
URL, DNS, & Video Filtering |
✓ | ✓ |
|
|
|
Anti-spam Service |
✓ |
✓ |
|
|
|
DLP |
✓ |
|
|
|
|
Inline CASB Database |
✓ |
|
|
|
|
AI-based Inline Malware Prevention |
✓ |
|
||
|
Attack Surface Security |
✓ |
|
|
|
|
Converter Service |
✓ |
|
|
|
|
Entitlement Limits |
|||
|---|---|---|---|
| vCPUS | VDOMs | ||
| Minimum | 1 | VM01 | 10 |
| Maximum | 96 |
VM02 - VM03 |
25 |
| Increments | 1 |
VM04 - VM07 |
50 |
|
VM08 - VM96 |
500 |
||
FortiGate Virtual Machine - A La Carte Services
The A La Carte Service package allows you to pick and choose the services you want use.
|
Service Type |
Services |
|---|---|
| FortiGuard Services | Intrusion Prevention |
| Advanced Malware Protection | |
|
|
FortiGuard Attack Surface Security Service |
|
|
FortiGuard OT Security Service |
|
|
DLP |
| AI-Based InLine Sandbox | |
| Web, DNS, & Video Filtering | |
| FortiConverter Service | |
| Cloud Services | FortiGate Cloud |
| SD-WAN Underlay | |
| FortiAnalyzer Cloud with SOCaaS | |
| FortiAnalyzer Cloud | |
|
|
SD-WAN Connector for FortiSASE |
|
|
Cloud-based Overlay-as-a-Service |
| Support Services | FortiCare Premium |
| FortiCare Elite |
|
Entitlement Limits |
|||
|---|---|---|---|
| vCPUS | VDOMs | ||
| Minimum | 1 | VM01 | 10 |
| Maximum | 96 |
VM02 - VM03 |
25 |
| Increments | 1 |
VM04 - VM07 |
50 |
|
VM08 - VM96 |
500 |
||
FortiWeb Virtual Machine - Service Bundle
|
Service type |
Advanced Bundle |
Standard Bundle |
Enterprise Bundle |
|---|---|---|---|
|
FortiCare Premium + FortiWeb Security Service |
✓ | ✓ | ✓ |
|
IP Reputation |
✓ | ✓ | ✓ |
|
Antivirus |
✓ | ✓ | ✓ |
|
FortiSandbox Cloud Service |
✓ | ✓ | |
|
Credential Stuffing Defense Service and Threat Analytics |
✓ | ✓ | |
|
Advanced Bot Protection |
|
|
✓ |
|
Data Loss Prevention Service |
|
|
✓ |
|
Client-Side Security Service |
|
|
✓ |
FortiManager Virtual Machine
The FortiManager Virtual Machine allows you to set the number of managed devices and ADOMs.
|
FortiManager comes with a base of five ADOMs, per a default subscription. Therefore, the number of ADOMs is additional to this base. For example, if you add one ADOM in FortiFlex, the FortiManager VM is capable of six. See Default and maximum number of ADOMs supported in the FortiManager Release Notes. |
|
Service Type |
Included in bundle |
|---|---|
| FortiCare Premium support |
✓ |
|
Entitlement Limits |
|||
|---|---|---|---|
| Devices | ADOMs | ||
| Minimum | 1 | Minimum | 0 |
| Maximum | 100 000 |
Maximum |
100 000 |
| Increments | 1 |
Increments |
1 |
FortiClient EMS On-Prem
|
Service Type |
Services |
|---|---|
| Support Services | FortiCare Premium |
|
|
FortiCare Best Practice |
| Service Packages | ZTNA/VPN |
|
|
EPP/ATP + ZTNA/VPN |
|
|
Chromebook |
|
Entitlement Limits |
|
|---|---|
| All Endpoints | |
| Minimum | 25 |
| Maximum | 85 000 |
| Increments | 1 |
FortiAnalyzer Virtual Machine
The FortiAnalyzer Virtual Machine allows you to set the daily storage (GB) and ADOMs.
|
|
FortiAnalyzer comes with a base of five ADOMs, per a default subscription. Therefore, the number of ADOMs is additional to this base. For example, if you add one ADOM in FortiFlex, the FortiAnalyzer VM is capable of six. See Default and maximum number of ADOMs supported in the FortiAnalyzer Release Notes. |
|
Service Type |
Included in bundle |
|---|---|
| FortiCare Premium support |
✓ |
| FortiGuard IOC (Indicators Of Compromise) |
✓ |
| Security Automation Service |
✓ |
| FortiGuard Outbreak Detection Service |
✓ |
|
Entitlement Limits |
|||
|---|---|---|---|
| Storage (GB) | ADOMs | ||
| Minimum | 5 | Minimum | 0 |
| Maximum | 8 300 |
Maximum |
1 200 |
| Increments | 1 |
Increments |
1 |
FortiPortal Virtual Machine
|
Service Type |
Included in bundle |
|---|---|
| FortiCare Premium support |
✓ |
|
Entitlement Limits |
|
|---|---|
| Devices | |
| Minimum | 0 |
| Maximum | 100 000 |
| Increments | 1 |
FortiADC Virtual Machine
|
Service Package |
Included in bundle |
|---|---|
| FortiCare Premium |
✓ |
|
Network Security |
✓ |
|
Application Security |
✓ |
|
AI Security |
✓ |
FortiSOAR Virtual Machine
|
Entitlement Limits |
|||
|---|---|---|---|
| Prepaid and Postpaid | Evaluation | ||
| Minimum | 0 (disabled) | Minimum | 0 (disabled) |
| Maximum | 1 000 |
Maximum |
5 |
FortiMail Virtual Machine
|
Entitlement Limits |
|
|---|---|
| Quantity of entitlements per account | 1 |
| CPUs | |
| Minimum | 1 |
| Maximum | 2 |
FortiNAC Virtual Machine
|
Entitlement Limits |
|
|---|---|
| Minimum Quantity of Endpoints | 25 |
| Maximum Quantity of Endpoints | 100,000 |
| Increments | 25 |
|
Evaluation Limits |
|
|---|---|
| Minimum Quantity of Endpoints | 25 |
| Maximum Quantity of Endpoints | 100 |
| Increments | 25 |
Hardware Appliances
FortiGate Hardware
The hardware device is purchased and owned by customers. However, only hardware that does not have any services already attached can be added to FortiFlex. If the hardware has any services attached, contact customer service to detach the services before configuring on FortiFlex.
The Continuous Service Policy is not applicable to FortiFlex entitlements.
|
Service Type |
Services |
|---|---|
| Support Services | FortiCare Premium |
|
|
FortiCare Elite |
| FortiCare Elite Upgrade | |
|
|
ATP |
|
|
UTP |
|
|
Enterprise |
The FortiCare Elite Upgrade can only be combined with one of the FortiGuard Service Bundles (ATP, UTP, or Enterprise).
FortiAP
|
Service Type |
Services |
|---|---|
| Support Services | FortiCare Premium |
|
|
FortiCare Elite |
|
|
The entitlement must be active for at least 30 days after creation. |
FortiSwitch
|
Service Type |
Services |
|---|---|
| Support Services | FortiCare Premium |
|
|
FortiCare Elite |
|
|
The entitlement must be active for at least 30 days after creation. |
Cloud Services
FortiWeb Cloud - Private
|
Service Type |
Services |
|---|---|
| Average Throughput | Average throughput measured by the 95th percentile. |
|
Web Applications |
Number of web applications. |
|
Entitlement Limits |
|||
|---|---|---|---|
| Throughput | Web Apps | ||
| Minimum | 10 | Minimum | 1 |
| Maximum | 10 000 |
Maximum |
5 000 |
| Increments | 25 |
Increments |
1 |
FortiClient EMS Cloud
|
Service Type |
Services |
|---|---|
| Support Services | FortiCare Best Practice |
| Service Packages | ZTNA/VPN |
|
|
ZTNA/VPN + FortiGuard Forensics |
|
|
EPP/ATP + ZTNA/VPN |
|
|
EPP/ATP + ZTNA/VPN + FortiGuard Forensics |
|
|
Chromebook |
|
Entitlement Limits |
|
|---|---|
| All Endpoints | |
| Minimum | 25 |
| Maximum | 85 000 |
| Increments | 1 |
FortiSASE
|
Entitlement Limits |
|||||
|---|---|---|---|---|---|
| Data Transfer | Branch On-Ramp Location | Additional Compute Region | |||
| Minimum | 0 (Disabled) | Minimum | 0 (Disabled) | Minimum | 2 (0 for Disabled) |
| Maximum | 2 500 000 |
Maximum |
2 |
Maximum |
2 |
| Increments | 250 |
Increments |
1 |
Increments |
1 |
|
Evaluation Limits |
|||||
|---|---|---|---|---|---|
| Data Transfer | Branch On-Ramp Location | Additional Compute Region | |||
| Minimum | 0 (Disabled) | Minimum | 0 (Disabled) | Minimum | 2 (0 for Disabled) |
| Maximum | 1 000 |
Maximum |
20 |
Maximum |
16 |
| Increments | 250 |
Increments |
1 |
Increments |
1 |
|
|
The minimum entitlement term is 90 days after creation. Likewise, when editing an entitlement, the expiration date cannot be less than 90 days. For example, if an entitlement is STOPPED after 91 days and then reactivated, it cannot be STOPPED again for another 90 days. |
FortiEDR MSSP
|
Service Type |
Services |
|---|---|
| Service Package | Discover/Protect/Respond |
|
Entitlement Limits |
|||
|---|---|---|---|
| Endpoints |
Repository Storage |
||
| Minimum | 0 | Minimum |
0 (disabled) |
| Maximum | 50 000 | Maximum |
30720 GB |
| Increments | 1 | Increments |
512 GB |
|
Evaluation Limits |
|
|---|---|
|
Repository Storage |
|
| Minimum |
0 (disabled) |
| Maximum |
512 GB |
| Increments |
512 GB |
FortiNDR Cloud
|
Entitlement Limits |
|
|---|---|
| Minimum | 1 Gbps |
| Maximum | 10 000 Gbps |
| Increments | 1 |
|
Evaluation Limits |
|
|---|---|
| Minimum | 1 Gbps |
| Maximum | 5 Gbps |
| Increments | 1 |
FortiRecon
|
Entitlement Limits |
|
|---|---|
|
Assets |
|
| Minimum | 200 |
| Maximum | 1 000 000 |
| Increments | 50 |
|
Networks |
|
| Minimum | 0 (Disabled) |
| Maximum | 100 |
| Increments | 1 |
|
Executives |
|
| Minimum | 0 (Disabled) |
| Maximum | 1 000 |
| Increments | 1 |
|
Vendors |
|
| Minimum | 0 (Disabled) |
| Maximum | 1 000 |
| Increments | 1 |
|
Evaluation Limits |
|
|---|---|
|
Assets |
|
| Minimum | 1 |
| Maximum | 100 |
| Increments | 1 |
|
Networks |
|
| Minimum | 0 (Disabled) |
| Maximum | 5 |
| Increments | 1 |
|
Executives |
|
| Minimum | 0 (Disabled) |
| Maximum | 5 |
| Increments | 1 |
|
Vendors |
|
| Minimum | 0 (Disabled) |
| Maximum | 5 |
| Increments | 1 |
|
|
Only one FortiRecon entitlement can be included in an account. However, two FortiRecon entitlements from different sources, such as a regular contract and FortiFlex, is allowed for migration. FortiRecon entitlements must be active for at least 90 straight days. When creating a new entitlement, the expiration date cannot be less than 90 days from the date of creation. When editing an entitlement, the expiration date cannot be less than 90 days from the last date the entitlement was ACTIVE. |
FortiSIEM Cloud
|
Entitlement Limits |
|||||
|---|---|---|---|---|---|
| Compute Units | Online Storage | Archive Storage | |||
| Minimum | 10 | Minimum | 500 GB | Minimum | 0 GB |
| Maximum | 600 |
Maximum |
60 000 GB |
Maximum |
60 000 GB |
| Increments | 10 |
Increments |
500 GB |
Increments |
500 GB |
FortiDeceptor Cloud
|
Entitlement Limits |
|
|---|---|
| Minimum Quantity of VLANs | 2 |
| Maximum Quantity of VLANs | 1024 |
| Increments | 1 |
|
Evaluation Limits |
|
|---|---|
| Minimum Quantity of VLANs | 2 |
| Maximum Quantity of VLANs | 5 |
| Increments | 1 |
FortiAppSec
|
|
Prepaid/Postpaid Limits |
Evaluation Limits |
|---|---|---|
|
Throughput |
||
| Minimum | 0 |
0 |
| Maximum | 10 Gbps |
100 |
| Increments | 1 |
1 |
|
Applications |
||
| Minimum | 0 |
0 |
| Maximum | 5 000 |
4 |
| Increments | 1 |
1 |
|
Queries Per Second |
||
| Minimum | 0 |
0 |
| Maximum | 1 000 000 |
100 |
| Increments | 1 |
1 |
|
Health Checks |
||
| Minimum | 0 |
0 |
| Maximum | 100 000 |
10 |
| Increments | 1 |
1 |
|
|
The values are not configurable in the FortiFlex portal. They are reported daily by the FortiAppSec Cloud controller. |
FortiDLP
|
Endpoint Limits |
|
|---|---|
| Minimum | 25 |
| Maximum | 100 000 |
| Increments | 1 |
FortiManager Cloud
|
|
Prepaid/Postpaid Limits |
Evaluation Limits |
|---|---|---|
|
Quantity of Devices |
||
| Minimum | 3 |
3 |
| Maximum | 100 000 |
10 |
| Increments | 1 |
1 |