Creating or editing ITSM connectors
You can create ITSM connectors for ServiceNow and Webhook.
To create or edit ITSM connectors:
- Go to Fabric View > Fabric Connectors.
- To create an ITSM connector, click Create New. In the Create New Fabric Connector wizard, select ServiceNow or Webhook, and click Next.
To edit an ITSM connector, click the ITSM connector. The connector options are displayed.
- Configure the following options, and then click OK:
Property
Description
Name
Type a name for the fabric connector.
Description
(Optional) Type a description for the fabric connector.
Protocol
Select HTTPS.
Port
Specify the port FortiAnalyzer uses to communicate with the external platform.
Method
Select POST.
Title
Type a title for the fabric connector.
URL
Type the URL of the external platform.
Using ServiceNow as an example, copy and paste the URL from ServiceNow API URL in the Connection to ServiceNow API section in ServiceNow > FortiAnalyzer System Properties.
Enable HTTP Authentication
Set HTTP authentication to ON or OFF.
Using ServiceNow as an example, enter the username and password from the Connection to ServiceNow API section in ServiceNow > FortiAnalyzer System Properties.
Status
Toggle ON to enable the fabric connector. Toggle OFF to disable the fabric connector.