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Known Issues

Known Issues

The following issues have been identified in FortiAnalyzer version 7.4.1. To inquire about a particular bug or to report a bug, please contact Fortinet Customer Service & Support.

Device Manager

Bug ID Description

861979

FortiAnalyzer generates "Invalid user/password for Security Fabric device in Device manager" even though the password is correct.

888797 The ip address is not updated on FortiAnalyzer when the FortiGate is forwarded from Collector mode FortiAnalyzer.
927113 FortiAnalyzer displays incorrect EMS server version, IP address, and connectivity status.

927747

Connectivity status of FortiMail/FortiClient EMS shows the status "Unknown".

956536 Unable to add FortiNAC device to FortiAnalyzer.

998135

FortiSandbox credentials disappear in FortiAnalyzer, and re-entering them doesn't take effect until FortiAnalyzer is rebooted.

Fabric View

Bug ID Description
949748 MS_TEAMS & SERVICENOW Connectors are not available under the Automation Fabric View.

924444

In the Fabric View, the Asset List download option is not functioning.

FortiSOC

Bug ID Description
783569 Automation Stitch Action "Ban IP" does not work on FortiGate because FortiAnalyzer did not send the srcip to FortiGate.

951343

The "logdesc" log field message is sent incomplete.

959875

In the Playbook Monitor, the status of the default playbook "Update Asset and Identity Database" is displayed as failed.

FortiView

Bug ID Description
914317 The Monitor tab under FortiView displays an error message when querying certain Endpoints widgets.
946188 Unable to get more details about the Compromised Hosts in FortiView.

Log View

Bug ID Description
775185 Duplicated logs have the potential to adversely impact the overall performance of the FortiAnalyzer.
941273 When selecting a log attribute for filtering, no value options are provided.
961520 Log View does not display log entries as per the configured number per page.
967641 Intermittent and frequent issues occur when loading the Log View page. This happens when users click on the Log View pane, select FortiGates, or set filters.

Others

Bug ID Description
812931 VIP access is not supported due to the new Azure API changes in HA VRRP.
893699 Login failed for restapi request due to invalid user/password
924123 FortiAnalyzer-1000F does not support FortiWeb-1000F.
933475 Logs of HA secondary are not visible when the HA is a csf member.
942465 Excessive "oftpd process" usage may adversely affect the proper functioning of the FortiAnalyzer.

948471

Upon upgrading to FortiAnalyzer 7.4.1, analytical features like Log View, FortiView, and Reports are unavailable.

For more details, see "PostgreSQL database upgrade" in Special Notices.

950115

When FortiAnalyzer forwards logs to a syslog server, quotation marks are missing for the field values.

950464 FortiAnalyzer, under the event logs, displays the following error message: "Failed to upgrade alerts table FMGADOM118 from v5 to v6 ret=-1, reboot required."
950501 The "execmd" process entering the Zombie state causes temporary slowdown and unresponsiveness in the FortiAnalyzer GUI.
951791 Continuous crashes for the "fileparsed Application" on FortiAnalyzer HA have been observed.
952295 FortiAnalyzer does not remove the logs after forwarding them to the cloud storage.

957433

When creating the FortiManager/FortiAnalyzer docker instances, UUID is missing under the "diagnose debug vminfo".

965803 Due to some Redis-related issues, the diagnose log device command displays, "Information Not Available" for all ADOMs, and newly generated reports are not visible on the GUI.
1013977

Sometimes admins may encounter an issue for editing or creating an ADOM when the FortiAnalyzer has been running for a long time.

Workaround: Reboot the system.

Reports

Bug ID Description
895106 Top destination by bandwidth dataset does not exclude long-live session.

936084

No data is shown in report when filter applied to chart in FortiMail ADOM.

947800 The chart/dataset cannot be saved from chart builder.

948993

Export a report with custom datasets, and the datasets contents will be missing when importing it.

952229 Certain charts in the reports are not employing consistent session counting logic within the base hcache for FGT_DATASET_BASE_TRAFFIC_BANDWIDTH_SESSION. This inconsistency might result in inaccurate results.

952367

Cannot create Datasets for non-Fabric type ADOMs.

958246 When creating a new dataset, timestamps are not only displayed in epoch time but are also inaccurate.

Services

Bug ID Description

985074

Changing the FortiGuard Server Location under the license info widget results in a blank page popup.

System Settings

Bug ID Description
898944 When the ADOM name is changed, it does not update under the Log Forward in the Select Device Filter.
927773 When specific ADOMs are selected as filters, Log Forwarding stops to function.
934625 Adding devices to "Log-forward filter" creates duplicates of previously added devices.
941261 Users can't access the Log Forwarding section; it displays a "Failed to load" error message.
945233 Log Forwarding configuration is automatically disabled by FortiAnalyzer when it fails to resolve FQDN addresses due to DNS issues.
953842 Log Forwarding does not filter logs based on the specific ADOMs.

956884

FortiAnalyzer's HA Status consistently switches to "Negotiating" during the process of HA configuration synchronization.

Known Issues

The following issues have been identified in FortiAnalyzer version 7.4.1. To inquire about a particular bug or to report a bug, please contact Fortinet Customer Service & Support.

Device Manager

Bug ID Description

861979

FortiAnalyzer generates "Invalid user/password for Security Fabric device in Device manager" even though the password is correct.

888797 The ip address is not updated on FortiAnalyzer when the FortiGate is forwarded from Collector mode FortiAnalyzer.
927113 FortiAnalyzer displays incorrect EMS server version, IP address, and connectivity status.

927747

Connectivity status of FortiMail/FortiClient EMS shows the status "Unknown".

956536 Unable to add FortiNAC device to FortiAnalyzer.

998135

FortiSandbox credentials disappear in FortiAnalyzer, and re-entering them doesn't take effect until FortiAnalyzer is rebooted.

Fabric View

Bug ID Description
949748 MS_TEAMS & SERVICENOW Connectors are not available under the Automation Fabric View.

924444

In the Fabric View, the Asset List download option is not functioning.

FortiSOC

Bug ID Description
783569 Automation Stitch Action "Ban IP" does not work on FortiGate because FortiAnalyzer did not send the srcip to FortiGate.

951343

The "logdesc" log field message is sent incomplete.

959875

In the Playbook Monitor, the status of the default playbook "Update Asset and Identity Database" is displayed as failed.

FortiView

Bug ID Description
914317 The Monitor tab under FortiView displays an error message when querying certain Endpoints widgets.
946188 Unable to get more details about the Compromised Hosts in FortiView.

Log View

Bug ID Description
775185 Duplicated logs have the potential to adversely impact the overall performance of the FortiAnalyzer.
941273 When selecting a log attribute for filtering, no value options are provided.
961520 Log View does not display log entries as per the configured number per page.
967641 Intermittent and frequent issues occur when loading the Log View page. This happens when users click on the Log View pane, select FortiGates, or set filters.

Others

Bug ID Description
812931 VIP access is not supported due to the new Azure API changes in HA VRRP.
893699 Login failed for restapi request due to invalid user/password
924123 FortiAnalyzer-1000F does not support FortiWeb-1000F.
933475 Logs of HA secondary are not visible when the HA is a csf member.
942465 Excessive "oftpd process" usage may adversely affect the proper functioning of the FortiAnalyzer.

948471

Upon upgrading to FortiAnalyzer 7.4.1, analytical features like Log View, FortiView, and Reports are unavailable.

For more details, see "PostgreSQL database upgrade" in Special Notices.

950115

When FortiAnalyzer forwards logs to a syslog server, quotation marks are missing for the field values.

950464 FortiAnalyzer, under the event logs, displays the following error message: "Failed to upgrade alerts table FMGADOM118 from v5 to v6 ret=-1, reboot required."
950501 The "execmd" process entering the Zombie state causes temporary slowdown and unresponsiveness in the FortiAnalyzer GUI.
951791 Continuous crashes for the "fileparsed Application" on FortiAnalyzer HA have been observed.
952295 FortiAnalyzer does not remove the logs after forwarding them to the cloud storage.

957433

When creating the FortiManager/FortiAnalyzer docker instances, UUID is missing under the "diagnose debug vminfo".

965803 Due to some Redis-related issues, the diagnose log device command displays, "Information Not Available" for all ADOMs, and newly generated reports are not visible on the GUI.
1013977

Sometimes admins may encounter an issue for editing or creating an ADOM when the FortiAnalyzer has been running for a long time.

Workaround: Reboot the system.

Reports

Bug ID Description
895106 Top destination by bandwidth dataset does not exclude long-live session.

936084

No data is shown in report when filter applied to chart in FortiMail ADOM.

947800 The chart/dataset cannot be saved from chart builder.

948993

Export a report with custom datasets, and the datasets contents will be missing when importing it.

952229 Certain charts in the reports are not employing consistent session counting logic within the base hcache for FGT_DATASET_BASE_TRAFFIC_BANDWIDTH_SESSION. This inconsistency might result in inaccurate results.

952367

Cannot create Datasets for non-Fabric type ADOMs.

958246 When creating a new dataset, timestamps are not only displayed in epoch time but are also inaccurate.

Services

Bug ID Description

985074

Changing the FortiGuard Server Location under the license info widget results in a blank page popup.

System Settings

Bug ID Description
898944 When the ADOM name is changed, it does not update under the Log Forward in the Select Device Filter.
927773 When specific ADOMs are selected as filters, Log Forwarding stops to function.
934625 Adding devices to "Log-forward filter" creates duplicates of previously added devices.
941261 Users can't access the Log Forwarding section; it displays a "Failed to load" error message.
945233 Log Forwarding configuration is automatically disabled by FortiAnalyzer when it fails to resolve FQDN addresses due to DNS issues.
953842 Log Forwarding does not filter logs based on the specific ADOMs.

956884

FortiAnalyzer's HA Status consistently switches to "Negotiating" during the process of HA configuration synchronization.