Configuring incident settings
To configure incident settings, go to Incidents & Events > Incidents > Settings.
When an incident is created, updated, or deleted, you can send a notification to external platforms using selected fabric connectors. To create fabric connectors to external platforms, such as ServiceNow or MS Teams, see ITSM connectors.
To configure incident notification settings:
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Go to Incidents & Events > Incidents > Incidents.
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Click More > Settings.
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Select a Fabric Connector from the dropdown list.
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Select which notifications you want to receive:
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Send notification when new incident is created. Incidents with draft status will not trigger notification.
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Send notification when new incident is updated.
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Send notification when new incident is deleted.
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To add more fabric connectors, click Create New and repeat the above steps to configure notification settings.