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Administration Guide

No connection

No connection

When first trying to connect to the manual tunnel configuration, the tunnel does not come up and FortiClient returns the following error message at around 48% of connection progress:

On the FortiGate, use the CLI to verify whether traffic has been initiated to the correct interface and port:

diagnose sniffer packet port3 'port 10443' 4 0 l

Using Original Sniffing Mode

interfaces=[port3]

filters=[port 10443]

No output indicates that the wrong address or port is used. Verify the remote gateway address, port, and realm to ensure you entered them properly.

No connection

When first trying to connect to the manual tunnel configuration, the tunnel does not come up and FortiClient returns the following error message at around 48% of connection progress:

On the FortiGate, use the CLI to verify whether traffic has been initiated to the correct interface and port:

diagnose sniffer packet port3 'port 10443' 4 0 l

Using Original Sniffing Mode

interfaces=[port3]

filters=[port 10443]

No output indicates that the wrong address or port is used. Verify the remote gateway address, port, and realm to ensure you entered them properly.