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Known issues

Known issues

The following issues have been identified in FortiEDR 7.2.0. For inquires about a particular bug or to report a bug, please contact Customer Service & Support.

New known issues for 7.2.0

There is no new known issue for 7.2.0.

Existing known issues from 7.0 or earlier

Bug ID

Description

1048824

Dashboard time range filter does not work.

1050795

No message to explain why the user cannot set the UI to prevention mode when all policies are in simulation mode.

1050797

Clicking on Collectors by version in Dashboard view does not lead to the Collectors Inventory view.

1051326

Device security should be N/A for disconnected devices.

733557

A Collector may fail to install or upgrade on old Windows 7 and Server 2008 devices that cannot decrypt strong ciphers with which FortiEDR Collector is signed.

Workaround: Patch Windows with Microsoft KB that provides SHA-256 code sign support.

733559

Some AV Products, including Windows Defender and some versions of FortiClient, require that their realtime protection be disabled in order to be installed alongside a FortiEDR Collector.

This is the result of FortiEDR registration as an antivirus (AV) in the Microsoft Security Center that was introduced in V4.0. Although there is no need for more than a single AV product to be installed on a device, FortiEDR can be smoothly installed, even if there is another AV already running. However, there are some other products whose installation fails when there are other AV products already registered.

Workaround: Disable realtime protection on the other product, or remove FortiEDR’s AV registration with Microsoft Security Centervia UI.

733560

SAML Authentication can fail when used with Azure SSO due to exceeded time skew.

Workaround: Sign out and then sign in again to Azure so that the date and time provided to FortiEDR are refreshed.

733592

Number of destinations under communication control is limited to 100 IP addresses.

733595

Limited support when accessing the Manager Console with Internet Explorer, EdgeHTML and Safari 13 or above. Chromium Edge is supported, as well as Chrome, FireFox and Safari 11 and above.

733598

Safari 11.1 on macOS malfunctions when viewing events.

733600

A newly created API user cannot connect to the system via the API.

Workaround: Before sending API commands, a new user with the API role should log into the system at least once in order to set the user’s password.

733601

Isolation and communication control connection denial are not supported with Oracle Linux Collectors.

733603

Downgrading the Collector Version: When downgrading and restarting a device, the Collector does not start.

Workaround: Uninstall the Collector, reboot the device and then install the older version.

757253

FortiEDR Connect cannot be used to run commands that are user-interactive.

759573

Collector upgrade via custom installer requires password.

765648

On Linux, threat hunting exclusions only work in kernel space mode, not in user space mode.

765785

In the presence of an email filtering system and/or a mail transfer agent that modifies the URL content, the installer download URL might include space(s) or %20s in it, which are added by the system/agent. This results in a signature error message from the installer storage.

Workaround: In such cases, the URL should be amended to drop the redundant space/%20 before it can be used.

771044

SAML authentication cannot work with different organizations that use the same SAML Azure account.

Workaround: Use different Azure accounts for different FortiEDR organizations.

771619

Organization filter under Threat Hunting Hoster view malfunctions.

771630

Device internal and external IP is missing from Threat Hunting events of Linux devices.

772449

In Windows Security Center > Virus and Threat Protection, when you click "open app", end-user notification is presented instead of the FortiEDR tray app.

777707

Linux Collector content file is large and uploads slowly to the Central Manager.

786156

Windows security center registration is not supported with Windows servers 2019 and above.

807930

Application Control search only works by exact match

809060

FortiEDR Connect session may be disconnected due to inactivity of the FortiEDR Console, even though the Connect session is active.

811290

It is not possible to redirect FortiEDR web to a URL that is different than the one provided by Fortinet.

833152

Raw data IDs appearing in the Collector tray and Event Viewer may differ.

837038

Application Control cannot remove multiple tags in one action.

842110

In some network configurations, a rare issue might cause Collectors to be detected as IOT devices

885691

Threat Hunting: The tooltip displayed when hovering might prevent access to adding a filter.

886740

The Rest API might return a null pointer exception for missing parameters.

Workaround: Provide AllUser parameter in the request.

889410

When switching to Threat Hunting from Event Viewer->Automated Analysis, queries malfunction when more than one device is involved

Workaround: Filter by the same Collectors directly from Threat Hunting, which brings results.

890339

"Query Parsing Failed" in Threat hunting pops up multiple times after invalid query.

891668

Free text query in threat hunting, when using invalid text, no error message is displayed. The query returns empty results.

892109

Unable to filter by empty registry names in facets in Threat Hunting.

894384

In Threat Hunting, clicking Retrieve Target File for "File Rename" events retrieves the old file name instead of the renamed one.

899736

In a threat hunting search, if you search for "Target.Registry.Path:" AND "Registry.Path" the results will be empty

Workaround: Use either "Target.Registry.Path" or "Registry.Path" in a specific search.

907362

Remote shell does not work on Windows XP and Windows Server 2003.

909654

IoT filter by ״First connection=Today״ brings empty results

912000

Failure to edit a Hoster user when a local user has the same name.

914348

Investigation View: Incident response data is inaccurate.

914792

Unarchiving all events in large environments might cause the Central Manager to malfunction.

Workaround: Filter events before unarchiving to reduce unarchive size.

915698

In the Investigation View, the message is wrong in the Block address on firewall window when you click Firewall Block.

935001, 938847, 1048422, 1064821, 1066657

System event page default filtering is required.

939481

In some cases, the communication control feature does not work due to unforeseen technical issues.

Workaround: Troubleshoot and upgrade the Central Manager.

938512, 993729

LDAP authentication fails sporadically.

954553, 969494

Some event log entries in threat hunting display logged event values in incorrect logged event fields .

971692, 976687

IoT entries in Audit Log.

973252

Disconnected Collectors using an old registration password that was deleted from the Console are incorrectly classified as expired (with a status of "Disconnected (Expired)" instead of "Disconnected") and are excluded from license count.

982543

Cannot move a Collector to a different group via Rest API.

988884

Incorrect threat hunting profile order of Fortinet pre-defined application profiles.

989389

REST API file scan: no errors with invalid input for scanSelection.

989390

Inventory Collectors display has a column style issue when no Collectors exist.

989391

The "Organization" field is a mandatory field when using the File Scan Rest API when the environment includes no organizations.

Workaround: When using this API, provide the "Organization" field with the value from Administration > Licensing > Name.

989392

REST API file scan: unclear error when "organization" is not sent in multi-tenancy setup.

989393

Rest API UI - The description is missing information under the "Policies" tab.

994297

REST API - Error 400 on admin/list-system-summary.

994324

Improve "file permission change" text in Threat Hunting Exclusions display.

994334

Added Threat Hunting columns re inaccessible unless the columns are narrowed.

994348

Log does not contain concrete helpful errors for API.

994359

Threat Hunting Collection Profiles - rule name and icon not aligned.

994364

The API for moving a Collector to a high security group can be triggered even if the Collector has already been moved.

994415

REST API File Scan - unsupported configurations should be removed.

994421

REST API - Scan selection for full scans should be disabled.

1001334

Security events fully covered by an exception retains the full coverage indication icon even after new uncovered raw data items come in.

1003257, 1025493

Missing field in Checkpoint firewall integration

1014223, 1015341

Unable to reset a two-factor authentication token for LDAP users.

1014489, 1035403

Failure to delete aggregations in big bulks over 20K.

1039714, 1041152

Confusing error message when uploading a wrong formatted file in Application Control Manager > Upload Applications.

1040055, 1041151

Ad hoc network discovery tooltip has a mistake in Japanese.

1040805, 1048215

Event Viewer count changes with sort.

1042454, 1044053

In Events Viewer, Triggered Rules message includes a reference to the removed Forensics tab.

1052668, 1060356

Syslog is created with no audit.

1062894, 1063406

No validation for SecurityExclusionRepoEntity.path in exclusions configuration.

1079894, 1081873

Exceptions report can be slow.

Known issues

Known issues

The following issues have been identified in FortiEDR 7.2.0. For inquires about a particular bug or to report a bug, please contact Customer Service & Support.

New known issues for 7.2.0

There is no new known issue for 7.2.0.

Existing known issues from 7.0 or earlier

Bug ID

Description

1048824

Dashboard time range filter does not work.

1050795

No message to explain why the user cannot set the UI to prevention mode when all policies are in simulation mode.

1050797

Clicking on Collectors by version in Dashboard view does not lead to the Collectors Inventory view.

1051326

Device security should be N/A for disconnected devices.

733557

A Collector may fail to install or upgrade on old Windows 7 and Server 2008 devices that cannot decrypt strong ciphers with which FortiEDR Collector is signed.

Workaround: Patch Windows with Microsoft KB that provides SHA-256 code sign support.

733559

Some AV Products, including Windows Defender and some versions of FortiClient, require that their realtime protection be disabled in order to be installed alongside a FortiEDR Collector.

This is the result of FortiEDR registration as an antivirus (AV) in the Microsoft Security Center that was introduced in V4.0. Although there is no need for more than a single AV product to be installed on a device, FortiEDR can be smoothly installed, even if there is another AV already running. However, there are some other products whose installation fails when there are other AV products already registered.

Workaround: Disable realtime protection on the other product, or remove FortiEDR’s AV registration with Microsoft Security Centervia UI.

733560

SAML Authentication can fail when used with Azure SSO due to exceeded time skew.

Workaround: Sign out and then sign in again to Azure so that the date and time provided to FortiEDR are refreshed.

733592

Number of destinations under communication control is limited to 100 IP addresses.

733595

Limited support when accessing the Manager Console with Internet Explorer, EdgeHTML and Safari 13 or above. Chromium Edge is supported, as well as Chrome, FireFox and Safari 11 and above.

733598

Safari 11.1 on macOS malfunctions when viewing events.

733600

A newly created API user cannot connect to the system via the API.

Workaround: Before sending API commands, a new user with the API role should log into the system at least once in order to set the user’s password.

733601

Isolation and communication control connection denial are not supported with Oracle Linux Collectors.

733603

Downgrading the Collector Version: When downgrading and restarting a device, the Collector does not start.

Workaround: Uninstall the Collector, reboot the device and then install the older version.

757253

FortiEDR Connect cannot be used to run commands that are user-interactive.

759573

Collector upgrade via custom installer requires password.

765648

On Linux, threat hunting exclusions only work in kernel space mode, not in user space mode.

765785

In the presence of an email filtering system and/or a mail transfer agent that modifies the URL content, the installer download URL might include space(s) or %20s in it, which are added by the system/agent. This results in a signature error message from the installer storage.

Workaround: In such cases, the URL should be amended to drop the redundant space/%20 before it can be used.

771044

SAML authentication cannot work with different organizations that use the same SAML Azure account.

Workaround: Use different Azure accounts for different FortiEDR organizations.

771619

Organization filter under Threat Hunting Hoster view malfunctions.

771630

Device internal and external IP is missing from Threat Hunting events of Linux devices.

772449

In Windows Security Center > Virus and Threat Protection, when you click "open app", end-user notification is presented instead of the FortiEDR tray app.

777707

Linux Collector content file is large and uploads slowly to the Central Manager.

786156

Windows security center registration is not supported with Windows servers 2019 and above.

807930

Application Control search only works by exact match

809060

FortiEDR Connect session may be disconnected due to inactivity of the FortiEDR Console, even though the Connect session is active.

811290

It is not possible to redirect FortiEDR web to a URL that is different than the one provided by Fortinet.

833152

Raw data IDs appearing in the Collector tray and Event Viewer may differ.

837038

Application Control cannot remove multiple tags in one action.

842110

In some network configurations, a rare issue might cause Collectors to be detected as IOT devices

885691

Threat Hunting: The tooltip displayed when hovering might prevent access to adding a filter.

886740

The Rest API might return a null pointer exception for missing parameters.

Workaround: Provide AllUser parameter in the request.

889410

When switching to Threat Hunting from Event Viewer->Automated Analysis, queries malfunction when more than one device is involved

Workaround: Filter by the same Collectors directly from Threat Hunting, which brings results.

890339

"Query Parsing Failed" in Threat hunting pops up multiple times after invalid query.

891668

Free text query in threat hunting, when using invalid text, no error message is displayed. The query returns empty results.

892109

Unable to filter by empty registry names in facets in Threat Hunting.

894384

In Threat Hunting, clicking Retrieve Target File for "File Rename" events retrieves the old file name instead of the renamed one.

899736

In a threat hunting search, if you search for "Target.Registry.Path:" AND "Registry.Path" the results will be empty

Workaround: Use either "Target.Registry.Path" or "Registry.Path" in a specific search.

907362

Remote shell does not work on Windows XP and Windows Server 2003.

909654

IoT filter by ״First connection=Today״ brings empty results

912000

Failure to edit a Hoster user when a local user has the same name.

914348

Investigation View: Incident response data is inaccurate.

914792

Unarchiving all events in large environments might cause the Central Manager to malfunction.

Workaround: Filter events before unarchiving to reduce unarchive size.

915698

In the Investigation View, the message is wrong in the Block address on firewall window when you click Firewall Block.

935001, 938847, 1048422, 1064821, 1066657

System event page default filtering is required.

939481

In some cases, the communication control feature does not work due to unforeseen technical issues.

Workaround: Troubleshoot and upgrade the Central Manager.

938512, 993729

LDAP authentication fails sporadically.

954553, 969494

Some event log entries in threat hunting display logged event values in incorrect logged event fields .

971692, 976687

IoT entries in Audit Log.

973252

Disconnected Collectors using an old registration password that was deleted from the Console are incorrectly classified as expired (with a status of "Disconnected (Expired)" instead of "Disconnected") and are excluded from license count.

982543

Cannot move a Collector to a different group via Rest API.

988884

Incorrect threat hunting profile order of Fortinet pre-defined application profiles.

989389

REST API file scan: no errors with invalid input for scanSelection.

989390

Inventory Collectors display has a column style issue when no Collectors exist.

989391

The "Organization" field is a mandatory field when using the File Scan Rest API when the environment includes no organizations.

Workaround: When using this API, provide the "Organization" field with the value from Administration > Licensing > Name.

989392

REST API file scan: unclear error when "organization" is not sent in multi-tenancy setup.

989393

Rest API UI - The description is missing information under the "Policies" tab.

994297

REST API - Error 400 on admin/list-system-summary.

994324

Improve "file permission change" text in Threat Hunting Exclusions display.

994334

Added Threat Hunting columns re inaccessible unless the columns are narrowed.

994348

Log does not contain concrete helpful errors for API.

994359

Threat Hunting Collection Profiles - rule name and icon not aligned.

994364

The API for moving a Collector to a high security group can be triggered even if the Collector has already been moved.

994415

REST API File Scan - unsupported configurations should be removed.

994421

REST API - Scan selection for full scans should be disabled.

1001334

Security events fully covered by an exception retains the full coverage indication icon even after new uncovered raw data items come in.

1003257, 1025493

Missing field in Checkpoint firewall integration

1014223, 1015341

Unable to reset a two-factor authentication token for LDAP users.

1014489, 1035403

Failure to delete aggregations in big bulks over 20K.

1039714, 1041152

Confusing error message when uploading a wrong formatted file in Application Control Manager > Upload Applications.

1040055, 1041151

Ad hoc network discovery tooltip has a mistake in Japanese.

1040805, 1048215

Event Viewer count changes with sort.

1042454, 1044053

In Events Viewer, Triggered Rules message includes a reference to the removed Forensics tab.

1052668, 1060356

Syslog is created with no audit.

1062894, 1063406

No validation for SecurityExclusionRepoEntity.path in exclusions configuration.

1079894, 1081873

Exceptions report can be slow.