Introduction

To assist and offload busy IT teams, Fortinet offers FortiEndpoint Managed Services to streamline the configuration, deployment, monitoring of FortiClient agents and Managed Detection & Response for security incidents. Services included with this offering include:

Service	Description
Initial FortiEndpoint Cloud	The managed services team works with customers to set up and configure their FortiEndpoint Cloud environment for the following capabilities (but not limited to): Endpoint groups setup Zero trust network access (ZTNA) Security profiles and policies configuration Vulnerability management Threat Hunting & Communication Control Endpoint posture check rules Custom FortiClient installer creation and ongoing installer updates Events Tuning & Analysis
Endpoint onboarding	The Managed Services team creates custom Unified installers for customer-specific use cases, sends invitation emails to users, and onboards them for FortiClient Cloud management and provisioning.
Fortinet Security Fabric setup and integration	The Managed Services team integrates FortiClient Cloud with the Security Fabric to support use cases such as ZTNA, incident response, and automation.
Endpoint security alerts	The Managed Services team monitors customer endpoints to identify high-risk endpoints and alert the customer of endpoints with critical and high vulnerabilities that would be easy targets for cyber-attacks. The Managed Services team detects, reports, and guides customers to remediate those vulnerable endpoints.
FortiGuard Managed Detection and Response (MDR) Service	The MDR Services team provides organizations with 24x7 monitoring of alerts and threats detected by FortiEDR. Fortinet experts review and analyze every alert, proactively hunt for threats, and take action to keep customers protected according to their risk profiles. The team also guides incident responders and IT administrators with recommended next steps as needed.

FortiClient Managed Services sends regular endpoint security overview and vulnerability summary reports.

The following lists all features that FortiClient Managed Services includes:

• Zero Trust Agent

  • ZTNA (also requires a FortiGate)

  • Central management

  • Central logging and reporting

  • IPsec VPN with multifactor authentication (MFA)

  • SSL VPN with MFA

  • Single sign on mobility agent

• IT hygiene

  • Vulnerability agent and remediation

  • FortiGuard Web Filter

  • Software Inventory

  • USB device control

• Endpoint security

  • FortiSandbox (on-premises or platform-as-a-service)

  • FortiClient Cloud Sandbox

  • Artificial intelligence-powered next-generation antivirus

  • Automated endpoint quarantine

  • Ransomware protection

  • Application Control

  • Communication Control

  • Automated Playbooks

• Managed FortiClient service

  • Endpoint onboarding

  • Initial provisioning

  • Security Fabric setup and integration

  • Vulnerability monitoring

  • Endpoint security monitoring

• 24x7 technical support available

• Onboarding and change requests are actioned (5) day per week basis, excluding weekends and public holidays, during the hours of 09:00 and 18:00 in the local time zone where the service is being delivered (“Business Hours”). For clarity, the time zone for North America is typically Pacific Standard Time (PST), Central European Time (CET) for EMEA, and Malaysia Time (MYT) for APAC.

The FortiEndpoint Managed Service team provides services only for FortiClient EMS, FortiClient, and FortiEDR. For other Fortinet products (FortiGate, FortiAnalyzer, etc.), please contact sales to inquire about available services like Professional Services or Jump Start.