Process overview
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Register BPS and product contract in the Forticloud portal (https://support.fortinet.com).
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Initiate Managed Service onboarding request (https://mfcts.mss.fortinet.com/mfcts/cli_out/#/welcome).
Assigned Managed Service engineer will schedule onboarding kickoff meeting, followed by consecutive configuration meetings.
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Deployment of agent and events & settings tuning based on feedback.
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Switch to prevention mode.
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Project handover to MDR team for onboarding.
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Project closure.
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Post onboarding, customer needs to open change requests with all required details and implementation date for the Managed Service team to make the changes in the backend. |