Customer service and technical support

For antivirus and IPS updates, firmware updates, updated product documentation, technical support information, and other resources, visit the Fortinet Support website at https://support.fortinet.com. You can also register Fortinet products and service contracts and change your registration information at any time.

When requesting technical support, for optimum results you should provide as much of the following information as possible:

• Your name, and your company’s name and location
• Your email address and/or telephone number
• Your support contract number (if applicable)
• The product name and model number
• The product serial number (if applicable)
• The software or firmware version number
• A detailed description of the problem