Creating a support account
FortiManager-VM for AWS supports BYOL and On-demand (PAYG) licensing models. See Order types.
To make use of Fortinet technical support and ensure products function properly, you must complete certain steps to activate your entitlement. The Fortinet support team can identify your registration in the system thereafter.
First, if you do not have a Fortinet account, create one at Customer Service & Support.
BYOL
You must obtain a license to activate the FortiManager-VM. If you have not activated the license, you see the license upload screen when you log in to the FortiManager-VM and cannot proceed to configure the FortiManager-VM.
You can obtain licenses for the BYOL licensing model through any Fortinet partner. If you do not have a partner, contact awssales@fortinet.com for assistance in purchasing a license.
After you purchase a license or obtain an evaluation license (60-day term), you receive a PDF with an activation code.
To register a BYOL license:
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Go to Customer Service & Support and create a new account or log in with an existing account.
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Go to Asset > Register/Activate to start the registration process. In the Specify Registration Code field, enter your license activation code and select Next to continue registering the product. Enter your details in the other fields.
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At the end of the registration process, download the license (.lic) file to your computer. You will upload this license later to activate the FortiManager-VM.
After registering a license, Fortinet servers may take up to 30 minutes to fully recognize the new license. When you upload the license (.lic) file to activate the FortiManager-VM, if you get an error that the license is invalid, wait 30 minutes and try again.
On-demand (PAYG)
To register an on-demand license:
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Deploy and boot the FortiManager-VM on-demand Elastic Compute Cloud (EC2) instance.
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In the AWS management console, view the newly booted instance's instance ID. You can see the account that this instance was launched in by clicking your credentials on the top navigation bar.
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Obtain the FortiManager-VM serial number visible at the top of the Register with FortiCare section or by running "get system status" via the CLI of the new FAZ/FMG instance during an SSH session.
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Go to FortiCloud and create a new account or log in with an existing account.
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Go to Asset Management > Register Now to start the registration process.
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In the Registration Code field, enter the serial number, and select Next.
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In the AWS account ID field, enter the account ID that you gathered from AWS.
If you provide an AWS account ID that does not match the one that the FortiManager reported to FortiCare during its initial bootup, FortiCloud rejects it. -
Complete the registration.
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After completing the registration, contact Fortinet Customer Support to provide your FortiManager instance's serial number and the email address associated with your Fortinet account.
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After registering a PAYG instance, Fortinet servers may take up to 30 minutes to fully recognize the new license. |