Account requests
Use the account requests view to manage requests submitted when users attempt to register through any of the following portals requiring approval:
- Standard User Registration Approval
- Guest User Registration Approval
- Custom User Registration Approval
See Registration for configuration details.
The table shows requests based on the search parameters entered, including pending requests that have yet to be processed. Pending requests are approved or denied from this view.
To access the view select Users & Hosts > Account requests.
Settings
Field |
Definition |
Request Date |
Date and time the request was received. |
Response Date |
Date and time that either the sponsor or the server responded to the request. For example, if the request expires, the server sends a message to the guest advising that the request expired. |
Response Expiration |
Date and time that the request expires. This is calculated based on the expiration settings in the Portal Contents Editor under Registration > Self Registration Login. |
Sponsor |
User name of the sponsor or the administrator who processed the request. For pending requests it is the user name of the sponsor to whom the request was sent. |
IP address |
IP address of the host associated with the guest who sent the request. |
Physical Address |
MAC address of the interface with which the host connected to the network. |
Location |
The name of the device and port where the guest is connected to the network. |
User ID |
User name of the guest requesting network access. |
State |
State of the request. Includes: Accepted, Canceled, Denied, Error, Expired or Pending. |
Information |
Contains text such as messages sent by the sponsor to the guest or the reason for an error state. |
Buttons |
|
Export |
Exports the data displayed to a file in the default downloads location. File types include CSV, Excel, PDF, or RTF. See Export data Export data on page 1. |
Show Details |
Displays the Details Panel for the selected request. If the request is pending, allows you to approve or deny the request. |
Details
The Details dialog displays information about a request for access sent by a guest user from the self registration page in the portal. If the request is still pending, the details window is used to approve or deny the request. If the request has been processed or has expired, the details window shows the history of the request.
View or process a request
- From the menu bar select Users & Hosts > Registration Requests.
- Use the Filters to locate the request you want to view or process.
- Select the appropriate request from the list and click Show Details.
- If this is a pending request, click Approve or Deny to process it.
- If this is a request that has already been processed, view the details and then click Hide Details to close the window.