Troubleshooting the VM License

To view the status of the VM license:

diagnose system vm

When using a VM with a new UUID with an existing license (for example, if you have to respawn a new VM due to disk failure and reuse the existing VM license), it will take 90 mins before the FDS server will accept/validate the new license.

To verify the FDS (FortiGuard Distribution Services) server:

1. Use the following CLI command to list the FDS servers:

   diagnose fds list

2. Perform a traceroute to the FDS server IP to ensure the network route is not blocked:

   execute traceroute <fds_ip>

3. Replace <fds_ip> with the actual IP address of the FDS server.

A successful routing path to the FDS server, with a policy allowing destination port 443, is crucial for the validation of the VM license.