Troubleshooting NetShare issues
NetShare issues may occur in older versions of FortiSandbox or when the unit does not have the correct permissions.
To troubleshoot NetShare scan general issues:
- Ensure you are running version 3.1.1 or above.
- Check the following:
- Review the configuration as this is a common error.
- Check the output of
diagnose-debug netshareto check the scan process.
NFSv4 error
When Network Share is enabled in NFSv4, the Kernel log may display messages such as NFS: state manager: check lease failed on NFSv4 server x.x.x.A with error 13.
In NFSv4, code 13 means Permission denied. The caller does not have the correct permission to perform the requested operation.
To troubleshoot this error:
- Check the
/etc/exportsfile on the server side to make sure the FortiSandbox unit has the correct permissions for the Network Share folder.
If the above does not resolve the issue, you need advanced troubleshooting that require a debug package. Contact technical support at https://support.fortinet.com,