Enabling/Disabling FTC end-users on FortiGate

If you have end-users with FortiToken Cloud for 2FA enabled on a FortiGate, they will remain on the FTC portal if you disable them on the FortiGate because FTC keeps a record of its end-users regardless of the their status on FGT. If you want to remove the end-users from the FTC portal, you must do one of the following:

• Delete the end-users from the FGT.

• Revoke the tokens from the end-users.

• Delete the end-users from the FTC portal (Note: This method does not delete the end-users on the FGT, so it is best to delete them from the FGT.)