Transfer application (FC account lockout)
If one of your account owners has left your organization, the associated account will be locked out. If you still want to keep using the application which was registered under the locked account, you can transfer the ownership of the application from one FC account to another FC account.
To transfer an application to a new account:
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Transfer the FortiGate to the new account by submitting a ticket (Support > FORTICARE > Create a Ticket): Fortinet Service & Support.
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Log into the FTC portal with the new FC account to validate the device ownership from the Devices (HA) page.
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Choose either of the following options:
- Delete—Clicking the Delete button to remove all existing user information in FTC side and transfer the ownership afterward.
- Transfer—Clicking the Transfer button to migrate all existing user information in FTC side and transfer the ownership afterward.
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Refer to Transfer devices on FTC for instructions on how to migrate device data.
application clean-up/migration may take some time, so be sure to validate the device again until the device has been transferred to the new FC account. If Delete is selected, all users with FTC MFA on the FGT can be synced to FTC, and the end-users need to be re-activated with a new token if you want to keep the users on the FGT. If Transfer is selected, all users with FTC MFA on the FGT can be migrated to the new FTC account and do not need to be re-activated.