Adding DID numbers

To allow users to call external numbers in the public switched telephone network (PSTN) or public land mobile network (PLMN), add a direct inward dialing (DID) number.

When you deployed FortiVoice Cloud, you added at least one DID number. You can add more.

You can add a DID number with or without adding the emergency zone information. To add a number without adding emergency zone information, do not enable Add Emergency Zone. To add an emergency zone to an existing DID number, edit the DID and follow the steps for the Emergency Zone in the table below.

To add a DID number

1. Go to FortiVoice Cloud > Trunks > DID Management.
2. Click + Add a DID Number.
3. In the Add a DID Number dialog, configure the following:

   Area and field	Description	Mandatory
   DID Basic Information		No
   Description	Add a description for this DID number.
   Display Name	Add a descriptive name for this DID. The DID display name is the caller ID that displays on the person’s phone that you are calling. To configure the display name as the caller ID, you need to set this DID as the main DID. You do this by ensuring the radio button in the Main Number column for this DID number is selected.
   DID Numbers	Search for available DID numbers by either location or area code.	Yes
   Search by Location	Update the following fields: Country: For Canada, select CA. For the United States, select US. State/Province: Select the state or province. City/Rate Center: Select the city or rate center. Number: Select a phone number. When the selected city/rate center is used up, numbers become available from an adjacent rate center.
   Search by Area Code	Click Search by Area Code. Enter an area code. Click Search. Select a number. If there are no numbers to choose from, it means there are no numbers available under this area code. We recommend you try another area code or wait a while for more numbers to be assigned to that area code.
   Emergency Zone		Yes, for at least one DID.
   	Click the toggle Add Emergency Zone. Complete the mandatory fields: Name Address Line 1 City State/Province Zip/Postal Code Click Verify Emergency Address.

4. Click Submit.
5. Review the message box.
6. Click OK.

To update DID configuration settings

To ensure all the trunk settings you configure in the FortiVoice Cloud portal and the FortiVoice Cloud admin portal are synchronized, click Synchronize.

The following trunk configuration settings are applied:

• Default DID number

• Default emergency 911 DID number

• Emergence zones

• All DID numbers and whether they are SMS-capable