Assign IVR to the auto attendant
Assign IVR to the auto attendant
- Go to Call Feature > Auto Attendant > Auto Attendant and edit the appropriate auto attendant (in this example, MainTAC).
- This auto attendant is configured for customer services operating in the Americas. Make sure that your IVR is assigned to a dial pad key action. In this example, customer's will dial 2 in order to initiate the identification query process.
Assign IVR to the auto attendant
- Go to Call Feature > Auto Attendant > Auto Attendant and edit the appropriate auto attendant (in this example, MainTAC).
- This auto attendant is configured for customer services operating in the Americas. Make sure that your IVR is assigned to a dial pad key action. In this example, customer's will dial 2 in order to initiate the identification query process.
