Resource management for deadlock prevention and avoidance needs improvement to address service lockup conditions.

The Dial Plan framework needs improvement to address intermittent service lockup conditions (Part 1/2).

The Dial Plan framework needs improvement to address intermittent service lockup conditions (Part 2/2).

Phone System > Device page and Monitor > Extension & Device > Phone page keeps loading and not showing anything.

Call Park timer in the web-based manager and user portal Operator Console loops between 60 and 50 seconds and does not count down to 0.

The Call History search filter has issues.

The recording file is not saved.

The incorrect time displays on FON-675i after Daylight Saving Time starts when the FortiVoice unit and the phone are on Mountain Time zone.

The speed dial editing fails under Phone System > Review > Number.

The extension web access password shows as strong then weak.

Filter and icon tool tips are missing for password auditor.

Unable to access the Survivability portion of the Survivability Branch Configuration.

Clicking the Pickup button under Active Call widget on Operator Console does not pick up the call.

The phone configuration is not updated when LDAPS is enabled for the remote directory in the phone profile.

The department administrators are not able to access the FXS extensions assigned to their departments.

The CSV file that is downloaded in Call History is blank.

Adding new desktop softclient extensions to the PBX and setting them as agents of a call queue change their status to Unavailable.

The Call Center Queue Call Detail Report and some other reports do not return any results when Period Type is set to "Today".

The call information in Active Call widget is blank when the supervised transfers are received from the customer service agents.

Unable to transfer a call from Operator Console after receiving an attended transfer from another Operator Console user.

A previously registered extension is still reported as registered even if it is disabled.

Upgrading from build 260 to build 263 loses the queue configuration.

The Call Center calls are pushed to the FortiFone softclient for mobile.

The FortiVoice phone system does not follow the quick mode call handling process.

The amimond daemon crashes.

The scheduled backup configuration file is missing.

The Agent status stuck in In Use.

The system crashes during reporting of a transfer out of a call queue.

The phone system routes a call to outbound while trying to retrieve a parked call by dialing the slot number.

SIP password change through the system CLI does not properly update the extension user account.

The redundant interface does not work after a reboot.

Users cannot select a mailbox to enter while multiple mailbox prompt is playing.

The order of agents cannot be changed for sequential ring in call center.

In the Call Center Waiting Caller widget, a call is reported as abandoned when transferring a caller to another queue.

Unable to route inbound calls to multicast-paging group with the inbound rule "Dial Local Number" call handling action.

Ring-back actions for park calls are inconsistent.

The Call Center has no responses due to the system lockup.

Greek letters show as symbols and make extension numbers wrong.

Cyrillic characters are displayed correctly in the extension display name but wrong on the phone.

In the Operator Console, the Active Call widget requires a manual refresh to enable the Transfer button.

Multiple mailboxes are not accessible unless the General Voicemail is assigned to the extension.

Inbound call routes are not followed.

"Max Queue Talk Time" for "Hour of Day" has the incorrect value.

After running Call Center sanity suite check, system log shows the error: DB exception(pid=1340): <1213>Deadlock found when trying to get lock.

Cyrillic characters are not displayed properly in the Active Calls widget of the Call Center console.

The intercom feature code *92 does not work when an extension user ID is the username from LDAP.

The custom type office peer does not send SIP traffic to the recipient office peer.

Call blind transfer to other extensions in central office fails on some FortiFone phones with LSG gateway.

Call waiting still works even if it is disabled on the extension.

The fastagid daemon crashes multiple times everyday.

The fastagid daemon exits unexpectedly a couple of times during the scaling test.

The new call parking timeout setting is not observed in actual parked call unless the PBX is rebooted.

Voicemail forwarding is not functional for the extensions with user ID instead of number as the name.

DID mapping does not work when the SIP provider sends "phone-context" in the URI.

The call is not recorded when calling into a ring group.

The new call queue configuration cannot be synced to the HA slave.

The General Voicemail notification is not sent to the extension when voicemail is disabled in the user privilege for the extension.

The IVR survey reports do not display the IVR survey items.

FON-580 needs to be added to the admin GUI when creating an extension.

FortiVoice 6.0.8 and 6.4.2 firmwares do not allow FortiFone firmware upgrade for FON-350i.

FON-360i and 375 cannot get the directory extensions from FortiVoice 500F 6.0.8.

The User Portal login page is still open even if it is disabled.

When editing the outbound call handling schedule of calendar type, an empty pop-up shows.

For FON-x80, the text message screen is not automatically switched to the "Answer" mode for incoming call if the text message is displayed on the phone.

Under Phone System > Device > Phone, the phone model filter only works for the first time.

The duplicate number prevention mechanism does not always work.

Receiving faxes through a GT02 or a GO08 fails.

The amimond daemon crashes on the FortiVoice phone system.

The calls transferred from the call center call queue fail.

Unable to configure LSG branch paging with the password policy enabled.

Disabling the MTU option on the GUI is not saved.

Call Waiting is always enabled when the FortiFone softclient license is enabled.

The LSG branch paging is not hidden when FVE-100E/500F are branch offices.

Phone Configuration Maintenance should not allow the read-only users to modify the values.

The call is cut off after the second blind transfer using the Operator console.

Invalid MTU limits are displayed.

The GS16 gateway SIP status shows Not Registered.

The SIP trunk status is not displayed correctly.

The phones do not display the correct time.

The sip-register-retry-count for FON-x80 phone configuration file needs adjustment.

When upgrading 6.0.8 GA to 6.4.1, an error appears when attempting to delete the entry under Monitor > Extension & Device > Phone.

Music On Hold file recorded shows an error by inputting Name as the File ID.

The user privilege profile does not work if its name has more than 41 characters.

The import error message contains invalid characters.

Under High Availability > Configuration > Advanced Options, the IP address cannot be removed from the Override External Media Host field.

The system or user-generated voicemail PIN violates the voicemail PIN policy.

The connection configuration restore fails when upgrading the system to firmware version 6.0.7 or 6.0.8.

After the upgrade, the gateway trunk status becomes Unmonitored.

The FortiVoice user portal needs to reflect the status of Personal block list option on the PBX.

Call History has a spelling error.

The MAC addresses are not listed in Phone System > Review.

The contacts imported to auto dialer in CSV format cannot be removed.

The FortiFone softclient for mobile password field is not empty when an extension is added from the LDAP connector.

When there is no Call Center license, the Call Center elements should be hidden for the Call Queue feature.

The remote extension does not work.

The Mobile phone license is not displayed in the Soft FortiFone tab.

A popup error appears by clicking OK twice after a firmware upgrade.

The phone configuration maintenance generates a blank popup window.

The LSG configuration change should not create a popup message for a job change.

An extension with the access to multiple mailboxes fail to access them.

When an extension is disabled, its user portal access should not be allowed.

The preference reset does not use the user-defined default time zone.

The Quick Mode User Portal Preferences does not offer the option to create a quick mode.

The disabled Personal Blocked Number list should not allow adding a personal contact to the list.

The page toggles on Programmable Keys and Phone profile pages are missing.

The provd daemon keeps restarting.

Sorting recorded calls by time does not function correctly.

Users can update other extension's user conferences in the User Portal.

The deleted users are still able to schedule conferences in the User Portal.

Call Queues with duplicate numbers can be created from the CLI.

In Extension Preference > Quick Mode, "Click to define" of the second or third mode returns "range error".

The mail authentication fails because its password has some special characters.

The firmware upload generates the angular errors in the GUI console.

When importing extensions, the number of columns does not match the number of headers.