FortiVoice is unable to send emails when the relay server name is using FQDN.

FortiVoice sends a new queue call to the agent before the end of the period specified in the Wrap up time option (Call Center > Call Queue > Call Queue).

On a partially managed FortiVoice local survivable gateway (LSG) with the Central trunk fallback to branch option enabled, the user hears no audio on an outbound call when the fallback to branch happens.

If the call center agent performs a blind transfer, the FortiVoice system does not play the survey.

The CDR shows duplicate entries when FortiVoice routes calls to a ring group using an inbound route or the auto-attendant option.

The packet capture (.pcap) file from the FortiVoice system is showing inaccurate RTP packet loss.

Enabling or disabling the Retain original caller ID setting in an office peer configuration gives the same result.

The auto attendant plays the default French message instead of the English audio file.

After reimporting an updated extension CSV file, FortiVoice can automatically reassign extensions.

If the FortiVoice administrator exports generic extensions to a CSV file and then imports the same CSV file, FortiVoice resets the generic extensions to FortiFone.

For an inbound call from an external caller, the Call history on the phone is showing a different caller ID number than on the FortiVoice admin and user portal.

A voicemail process is crashing regularly.

The FortiVoice system fails to create call recordings when users perform attended transfers of outgoing external calls.

The FortiVoice system generates empty call detail records (CDR) when users perform attended transfers of outgoing external calls.

When using the follow me function, the FortiVoice system fails to transfer the unanswered call.

The exported extension template (Extension > Extension > Actions, Export > Table Template (CSV)) is missing the Programmable keys column.

The Email Addresses field in Extension > Extension > IP Extension is case sensitive. The Reset Password link on the user portal accepts passwords that do not meet the requirements.

When a call to a ring group is active, Monitor > Phone System > Active Call shows the ring group number in the To column.

CDRs do not show entries when FortiVoice processes outbound calls using a primary rate interface (PRI) trunk.

FortiVoice LDAP Extension Connector is not sending the specified limit (Search Criteria Max Results: 0 unlimited) to Active Directory.

The FortiFone softclient for desktop configuration uses the external SIP server address instead of the voice URL host address for the external FortiVoice URL.

FortiVoice does not show all comments when the user selects the Cover Sheet type as Dynamic on the user portal.

FortiVoice is unable to send multiple fax attachments when the user selects a cover sheet (dynamic or uploaded) from the user portal.

FortiVoice is not updating the voicemail greeting when the user changes the audio file.

The general voicemail is unavailable for some users when added from a user group.

When an agent is removed from a group associated with a call queue, FortiVoice continues to associate the agent with the call queue.

FortiVoice shows the listing of callee's display name inconsistently in the CDR.

When the configuration of a virtual number with an auto-attendant key includes Hang Up as the Follow action, FortiVoice can play the announcement when the caller presses the auto-attendant key but does not end the call.

FortiVoice is missing an auto-correction mechanism to address the following scenario:

FortiVoice generates a phone configuration and notices that the phone status is unassigned but the phone is already assigned to an extension.

The FortiVoice system is sending two invite messages to an extension that is in a Paging Group and a User Group within a Paging Group.

FortiFone iOS softclients cannot receive calls because of an invalid token.

In the call center console, calls are stuck in the Waiting Caller widget.

After creating a few Call Center > Monitor View > Monitor pages, FortiVoice does not show those pages when the administrator wants to open them.

FortiVoice mistakenly sets the emergency callback number (in Phone System > Profile > Emergency Zone) when the administrator configures the Ring Group and Page Group with the Emergency call option set to Display emergency caller ID.

FortiVoice forwards a call to an external number and matches the call to the forwarding number instead of the caller ID.

When the user ID of an LDAP extension includes a period, the import changes the user ID to the extension number.

A user creates a conference event in the user portal, selects Use Voicemail PIN or Use Personal Code, and saves the event. If the user re-opens the event and selects the Specific field, FortiVoice copies the voicemail PIN or the personal code in that field.

FortiVoice is not applying all the settings of the Follow Me function when it is used for extension call handling.

With the reset password link received on in a Forgot password email, users can reset the password for any extension on FortiVoice.

FortiVoice takes too much time to return LDAP search results.

Users can record an auto-attendant greeting remotely using *93. However, FortiVoice plays the old greeting instead of the new one.

The FortiVoice system needs to allow the Turkish language selection on FortiFone FON-x80/x80B phones.

A call center administrator associated with a department cannot view the call queue recordings for his or her department.

If you add an extension to a group that is a member of a static call queue, FortiVoice fails to ring that extension when it receives queue calls.

Some calls made into the call queue do not appear in the Recent Call widget.

FortiVoice is showing a high memory usage after upgrading to 7.0.1 GA.

When FortiVoice sends a call to a ring group and the call is unanswered, the history of the FortiFone FON-x80 phone does not show the missed call.

Using Reset Voice Messages (Extension > Extension > Preference > Select extension > Maintenance) does not delete the listened voicemails.

The FortiVoice system fails to automatically create managed gateway extensions when the administrator has applied a password policy to extension users.

When there is an inbound call to an SLA group, FortiVoice uses the default ring pattern instead of the configured member's ring pattern.

If administrators quickly delete the first digit in the Number field when they create an extension, FortiVoice generates an unexpected error.

Call center survey reports do not provide the name and extension of the agent who answered the call.

The FortiVoice system shows an error when the administrator wants to edit a managed gateway using the Survivability Branch window.

The URL protocol for the FON-470i remote phonebook needs to be changed from tftp to https.

A duplicate DID number on the secondary FortiVoice system is not reported as an error and causing the primary FortiVoice system to be out of synchronization.

The PRI trunk stops working after upgrading the FortiVoice GT02 gateway from 6.4.7 to 6.4.8.

Voice processes keep crashing after upgrading FortiVoice from 6.4.7 from 6.4.8 on Amazon Web Services (AWS).

When Queue Entry Announcement (Call Center > Call Queue > Call Queue) is enabled, the configured exit key terminates the queue entry announcement and puts the call into the queue by ignoring the configured exit key setting.

When FortiVoice routes calls to an office peer, they are treated as From (internal) > To (internal), instead of From (internal) > To (external). Call reports do not include the calls.

After the survey ends, FortiVoice does not play the audio prompt of the Caller Comment (Call Center > Call Queue > Survey settings).

FortiVoice sends out two UPDATE packets at the same time.

When the administrator uses the override schedule feature, FortiVoice continues to use the same schedule.

Resetting a phone that has a MAC address starting with the letter a or number 3 causes FortiVoice to ignore the SUBSCRIBE message and the phone fails to register.

Searching for contacts can cause FortiVoice to stop working.