Subscriptions and Contracts
If your application is deployed on AWS, we will select a FortiWeb Cloud scrubbing center that is also hosted on AWS, regardless of where you have subscribed to FortiWeb Cloud. This ensures optimal performance, minimizing network latency and providing a seamless experience for securing your application.
The subscription platform primarily serves billing purposes, enabling you to pay for the traffic processed by FortiWeb Cloud. It takes care of the financial aspects related to the FortiWeb Cloud service.
We have updated our FortiWeb Cloud PAYG listing on Azure to include the Vulnerability Scan service. To change your old plan to the new one, you must unsubscribe from your current plan and then re-subscribe to the new plan within 7 days of unsubscribing.
Your existing applications and resources are attached to the account, not the subscription. When you unsubscribe from your plan, your onboarded applications will continue to function normally, but with reduced UI access in "read-only" mode. FortiWeb Cloud will continue to protect your applications during this period.
After successfully subscribing to the new plan, your UI access will be fully restored to "read/write," allowing you to resume your work without any interruptions.
- For subscriptions on AWS, Azure, and Google Cloud: You can unsubscribe from FortiWeb Cloud anytime, while the data in your FortiWeb Cloud account will be kept for an additional week.
- For FortiWeb Cloud contract: After the contract expires, FortiWeb Cloud continues protecting your applications for 21 days. During this period, you are not allowed to edit configuration for your applications unless the contract is renewed.
After the 21-day extension, your applications will be deleted from your FortiWeb Cloud account.
After you unsubscribe from FortiWeb Cloud, remember to replace CNAME with the right IP address in the DNS record so your web application does not experience service interruption.
Please note that the Vulnerability Scan feature follows a different billing structure; for more information, please look under vulnerability scan.
After the contract expires, FortiWeb Cloud continues protecting your applications for 21 days.
During this 21-day period, you can view but cannot edit configurations on FortiWeb Cloud.
For public cloud subscription customers, after canceling the subscription, FortiWeb Cloud continues protecting your applications for 7 days.
During this 7-day period, you can view but cannot edit configurations on FortiWeb Cloud.
No. Due to security and privacy considerations, FortiWeb Cloud does not retain any customer configurations once the application has been deleted.
However, several days before the licenses become invalid, you should receive a warning email specifying the expiration date of the licenses. During this period, you have the option to extend the licenses if you intend to continue using the service.
The data for this application will be deleted and can't be restored.
After the contract expires, FortiWeb Cloud continues protecting your applications for 21 days. During this period, you are not allowed to edit configuration for your applications unless the contract is renewed.
After the 21-day extension, your applications will be deleted from your FortiWeb Cloud account.
You can contact the FortiWeb Cloud Team for help with migrating applications between accounts. In your inquiry, please include account details for both accounts, including the Serial Number and associated email for each account, along with platform information (e.g., AWS, Azure, GCP). For additional guidance on how to contact our Customer Service, please refer to the Contacting Customer Service section.