10000023
Meaning | |
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One of the following events:
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Solution |
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There could be several reasons why the backup failed. Check the IP address and login credentials that you have defined for FortiWeb’s FTP/SFTP connection. Verify that the directory you specified to receive backups exists, and has write permissions for that user name. Make sure that the FTP/SFTP server’s disk is not full, that it has enough disk space to receive the backup, and that that user name has not consumed its disk space quota, if any. Verify that FortiWeb’s system time is accurate. Make sure that the backup is not scheduled during a network or server maintenance window, when the server or daemon are down. Test that a reliable route exists between FortiWeb and the FTP/SFTP server by using Keep in mind that if the network or the server was down for maintenance at the time of the backup attempt, the backup would have failed during that time, even if connectivity works for you now. If you have firewalls or routers performing NAT between FortiWeb and the server, verify that FTP connections are allowed between them. Firewalls include host-based ones that may be on the server itself, such as Windows Firewall or Keep in mind that the FTP protocol typically requires port 21, but that its mechanism style could be active or passive FTP, and that the protocol has both a command channel and a data transfer channel. If either of these channels fail, the backup will fail. SFTP typically requires port 22. |
Field name | Description |
ID ( |
See Log ID numbers. |
Sub Type ( |
See Subtypes. |
User ( |
system
|
User Interface ( |
sys |
Action (
|
backup
|
start
|
|
Message ( |
backup backup_<FTP-backup_name>_<timestamp_str> to <server_ipv4> <folder_str> {FAIL | OK} |
Examples | |
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date=2013-10-08 time=09:42:19 log_id=10000023 msg_id=000000000038 device_id=FVVM00UNLICENSED vd="root" timezone="(GMT-5:00)Eastern Time(US & Canada )" type=event subtype="system)" pri=notification trigger_policy="" user=system ui=sys action=backup status=failed msg="ftp backup backup_scheduled_backup_20131008094215 to ftp.example.com / FAILED" |