Subscription and onboarding

What types of devices can be managed by the service?

This service is currently available for FortiGates, FortiAP, FortiSwitch, and FortiExtender.

What are the license terms? How much does it cost?

Each managed FortiGate requires an individual service entitlement to be purchased and registered through a licensed reseller.

FortiAP, FortiSwitch, and FortiExtender do not require separate entitlements; they fall under the umbrella of the FortiGate entitlement they are connected to. For more info about pricing please contact your Fortinet Partner or Fortinet Sales Account Manager.

How long does it take to set up the service?

New customers can initiate service onboarding by completing the onboarding wizard using the Managed FortiGate Service portal. During this step, customers will provide details of the FortiGates they wish to onboard to the service.

The team is targeting to fulfill onboarding requests within three business days.

How can I try this service before the purchase?

For customers who are interested in a 30-day trial/POC, please contact your Fortinet Partner or Fortinet sales representative for details.

How do I purchase this service?

To subscribe to MFGS, purchase the subscription license for each managed FortiGate then register it in FortiCloud.

How is this service delivered to me?

The service is delivered remotely therefore network connectivity to communicate to the service is required.

How can I interact with your service team?

To ensure tracking and visibility, all communication is centralized through our service portal.

If I have a pair of FortiGates operating as a cluster, do I need to purchase two service entitlements?

Yes.

What is the maximum number of managed devices that can be enrolled to the service?

The service is currently designed to support up to 50 sites (small network). For larger deployments, please consult with your consulting system engineer for an assessment.

Why do I get the warning message “This FortiGate is currently managed by a FortiManager Device. All changes should be performed from a FortiManager to avoid conflict” when connecting to the GUI of a managed FortiGate?

This warning is expected as the FortiGate device is onboarded to the Managed FortiGate Service and managed via FortiManager Cloud.