Licensing
FortiAIOps offers Monitoring, AI Insights, and SD-WAN subscriptions, with licensing based on the type of devices you use. For more information, see FortiAIOps Data Sheet.
Perform the following steps to obtain the license.
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Copy System ID information: Navigate to Dashboard > Summary and copy the System ID.
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Contract Registration: Login to https://support.fortinet.com using your account credentials to register the contract received over email for the product SKU purchased. Paste the copied system id during the registration process to generate the license file.
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Download License file: Once the registration is complete, validate the entitlement details and download the license file if generated successfully. Upload this file in System > Licensing > Upload License.
Note: Fortinet recommends that all network elements are fully licensed.
If the network elements are partially licensed, related statistics are not reported in FortiAIOps. For example, a FortiAP is licensed and the connected FortiSwitch is not licensed; a FortiAP down event is triggered due to FortiSwitch port down/FortiSwitch reboot. In this case, the FortiAP down event is reported in FortiAIOps but the FortiSwitch port issues or reboot is not reported in FortiAIOps (as the FortiSwitch is not licensed). For more information, see Licensing.
Ensure that the FortiAIOps NTP settings and your time zone are synchronized.